Being concerned EX30 owners ourselves, we are doing what we can to highlight the recent battery issues with our fellow owners and also provide help. We’ve been asked by a number of owners about the best way to reach out to Volvo.

How to Contact Volvo

It’s come at a difficult time of year, with many Volvo dealerships open limited hours/days, so we’d recommend you reach out to Volvo using WhatsApp for the quickest response. This also means that you will have a record of the conversation should you need it in the future.

This is an easy process from the Volvo app.

  • Open the Volvo app
  • Click the speech bubble icon at the bottom right of the screen
  • Click Contact us
  • Click Chat on WhatsApp

There are options for both a chat and telephone number.

They will ask for either your VIN or Registration.

Which models are affected?

We’ve already been called out for “scaremongering” despite being very clear that only the Extended Range / Performance variants are impacted. So again, we’ll be very clear.

The alert specifically targets two of the higher‑spec powertrain variants:

  • Single Motor Extended Range
  • Twin Motor Performance

Owners of the standard‑range LFP battery models do not appear to be included in this specific notice at this time. At present, only the “NMC pack” Extended Range 69kWh packs are impacted and NOT ALL vehicles with those packs are at risk. We’d strongly suggest reaching out to Volvo direct to confirm.

It’s best to check

We’ve seen a number of examples of owners being wrongly told by dealerships that their car isn’t at risk. So it’s best to check. Here’s just one example.

Let’s hear from you

Is your car impacted by the Volvo EX30 battery issue? What are your thoughts and concerns? Would this put you off from buying another Volvo? Let us know in the comments below.