Being concerned EX30 owners ourselves, we are doing what we can to highlight the recent battery issues with our fellow owners and also provide help. We’ve been asked by a number of owners about the best way to reach out to Volvo.
How to Contact Volvo
It’s come at a difficult time of year, with many Volvo dealerships open limited hours/days, so we’d recommend you reach out to Volvo using WhatsApp for the quickest response. This also means that you will have a record of the conversation should you need it in the future.
This is an easy process from the Volvo app.
- Open the Volvo app
- Click the speech bubble icon at the bottom right of the screen
- Click Contact us
- Click Chat on WhatsApp
There are options for both a chat and telephone number.
They will ask for either your VIN or Registration.
Which models are affected?
We’ve already been called out for “scaremongering” despite being very clear that only the Extended Range / Performance variants are impacted. So again, we’ll be very clear.
The alert specifically targets two of the higher‑spec powertrain variants:
- Single Motor Extended Range
- Twin Motor Performance
Owners of the standard‑range LFP battery models do not appear to be included in this specific notice at this time. At present, only the “NMC pack” Extended Range 69kWh packs are impacted and NOT ALL vehicles with those packs are at risk. We’d strongly suggest reaching out to Volvo direct to confirm.
It’s best to check
We’ve seen a number of examples of owners being wrongly told by dealerships that their car isn’t at risk. So it’s best to check. Here’s just one example.
Let’s hear from you
Is your car impacted by the Volvo EX30 battery issue? What are your thoughts and concerns? Would this put you off from buying another Volvo? Let us know in the comments below.
I have late 25 plate EX30 single motor extended range Ultra and told by Volvo via WhatsApp and chatbot that my car is not on the list of impacted cars.
I am absolutely fuming, I already have a large complaint filed with the car ombudsman as I bought an EX30 in April 2024 and it has been plagued with nothing but major problems, all of which the volvo dealer denied were issues. I have been completely locked out of my vehicle on numerous occasions having to call family to bring spare keys to the car , the fob that came with the car is absolutely useless and to date I have changed the battery in the fob 6 times even though it is kept in a Faraday pouch. We also had numerous radio issues as it kept blacking out and the ipad screen also had many blackouts whilst driving which prevented us from seeing the driving speed. This battery cell issue is now the icing on the cake, we have submitted our complaint to VCFS today as our car is on PCP, I do not want it repaired it needs to be replaced or our payments refunded, this is an absolute scam and Volvo should not be allowed to put customers life in danger.