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32 comments on “Contact Us
  1. Hi, I have BMW X3 06 reg ( 2006 ). I’m having problem with dpf filter, I love my X3 car,but don’t what i need to do to solve this problem. I have warranty which expires soon, it was four time in garage to be fix and still same problem.I do sort drives. Can i remove the filter from my car?

    • Chris says:

      No removing the filter from your car is illegal. If it is the DPF getting blocked that is the problem, then i would recommend looking into some additives to help reduce the temperature for the regeneration.

    • Stephen says:

      Hi I can have your DPF and EGR cleared with out removal in around an hour no chemicals involved, where are you based ?.

    • Tim Wilson says:

      When you stop the car at home, if the fan is running and your next journey is not going to be a long one, restart the car and run it for five minutes or so, at about 2500 rpm until the fan stops running. ( The fan runs to cool down the particulate filter which has started the cleaning process) this will finish off the cleaning process. If the management light comes on due to the filter blocking, run the vehicle at 3000 rpm, either in second gear, or stationary until the light goes out.

  2. Chris says:

    The catalytic converter fault light came on in my VW Polo soon after taking the car in for the NO2 emissions recall just before Christmas. I took it into my local VW dealer and they said that there was a fault with the EGR valve, but ‘luckily’ it was covered by the guarantee. I was slightly surprised, given that the car was manufactured in 2011, but from reading your article I now understand why! It therefore appears that VAG are now providing the replacement of the valve free of charge – though they don’t know how long it will be before they get the part (clearly in heavy demand at the moment)

    • Tessa Robinson says:

      My 80 year old mother is having problems with the garage following her car having been in for the emissions fix. The car became sluggish and would not accelerate. Having limped to the garage they say the EGR valve needs replacing and the engine has to be dropped to do it at a cost of £1,600. Can you give us some advice on how to tackle the garage and this whole problem please.

      • Karl says:

        Hi Tessa

        Very sorry to hear you’re having issues after the fix.

        The first thing I would do is speak to Audi / VW / Skoda / SEAT customer care and explain the issues you are having. The many comments on the site suggest that they hold the key to getting the work covered as “good will”.

        If the car is lower mileage and has a FSH this will help your case. From what we have seen £1600 is a ridiculous amount of money, I suspect that they are trying to take advantage of your mother as we have not seen such high amounts being quoted.

        I’d be happy to speak to the garage to gather some more information regarding your issues. I suspect that they would prefer not to have the publicity, what ever the case it would make a great article showing that the VAG group are dropping to new lows, trying to take advantage of elderly drivers.

        Feel free to email me direct on karl (at) hypermiler.co.uk if you need to.

        Good luck and let me know how you get on.

        • rob says:

          Hi Karl

          Wondering if you would either give me advice or be able to help.

          My daughter purchased a A1 s line about three and a half years ago.

          She didn’t have any trouble what so ever with her car until the car was recalled for the emissions.

          Since then its been back into the Audi Dealership countless number of times for forced re-gens.

          They fitted a new DPF just over 2 years ago, she still continued having the same issues with it so the car has been back and forward into the dealership.

          The DPF light comes on as regular as clockwork at least every 10 days.

          Approx 6 weeks ago it was back to the dealership again where they argued with Audi UK as it needed another new DPF.

          So Audi UK again picked up the bill. We were told after we left that we still might be having the same conversation in 6 months time.

          You wouldn’t believe it, in less than 2 weeks it came on again!

          This was after fitting a brand new DPF. like I say the light comes on about every 10 days. It came on again most recently 3 days ago.

          Our daughter has to get in touch with her dad, my partner to take it for a drive to clear the fault, which she hates doing as he suffers from PTSD and has a bad heart.

          She knows it has to be cleared as once she turns the igniting off twice it goes into limp mode and cannot be driven.

          We have honestly lost count how many times the DPF light has came on, how many drives and miles we have done in order to clear it.

          This is all logged on Audi’s computer system.

          We have been told we have 2 options, pay £80 every 2 weeks for a forced re-gen, or get rid of the car.

          She didn’t have one pick of trouble prior to the omissions update.

          We have sent Andrew Doyle the CEO of Audi UK emails regarding this issue who just passes it on to Audi UK Milton Keynes.

          All we get back from them is the usual fob off, see there latest reply on the bottom of this email.

          They even had the ignorance to say they will no longer reply to us, they said the email will be logged but they will no longer reply!

          shocking customer service or what!

          They have told us there is not a fix as our daughter is not doing enough miles, as she is only doing about 20 miles a day.

          Although her job hasn’t changed or the distance to work after the omissions update.

          She cannot even go away with friends for a girlie weekend incase she get stranded with the car, so basically the car is unfit for purpose.

          We would really appreciate any help you could give us in any way as were basically stuck with a expensive dead weight.

          Its all right them saying get rid of the car but she can’t afford to replace it or put someone else in the same situation.

          If there is any more information you need please contact us

      • Kareena Ackroyd says:

        My seat leon was the same took it back to the garage for assesment and they replaced the EGR valve free of charge.

  3. Liz Lawton says:

    My Golf TDI went in for the emissions fix and the warning lights came on as I left the garage . I have been back twice to the garage and they insist that it is all a big coincidence and that I need a new EGR valve cost £750. I have just read the articles on your website and I am so happy to see that VAG are refunding people with the same problem. Thankyou as I felt all along that it must have been a problem with the fix. Wish me luck as I go back to the garage for the third time!!!

    • Karl says:

      It’s actually funny how brazen VW are being with the fixes. They must see the warning lights straight after the fix and then claim that its not related. Its disgusting that they would even try it on. Do not accept any bills for the fix.

      • Andrew Pugh says:

        I have had the upgrade had it done in January. Since the upgrade the car has become sluggish and juddery it has also started to lose power causing the car to stall I am contacting VW tomorrow but after reading through the comment now fear EGR has failed or DPF let’s see what VW have to say tomorrow

  4. Andy says:

    Had emission update done on my superb in October 16 after Xmas it kept faulting an going into limp mode Had diagnostic and EGR valve was faulty.
    Long story short. Went to dealer got 90% contribution had new EGR cooler and all glow plugs replaced by Skoda.

  5. Amy says:

    Hi Karl. I own a Audi A3 1.6 diesel and recently had the ECU update done. After driving my car for the very first time since the update, it broke down. Audi collected it, and after a few days decided to replace the ECU. After this, while they were testing the new ECU, injector one failed. Audi have said that the break down and failure to the injector have nothing to do with the update. Please advise how I should move forward. They still have my car (2 months later) and they keep saying everything that happens is a coincidence. Any help is much appreciated!!

    • Karl says:

      Hi Amy

      It’s sounds like your dealership is taking you for a ride. They are sitting on the car as they replacement EGR valves are on an 8 week back order.

      I would ring Audi customer services on 0800699888 and explain the situation. They should resolve the issue as good will and get your vehicle back ASAP.

      If needs be point them in the direction of this article and other peoples experiences. It is not a coincidence.

  6. Safdar Hussain says:

    Hi after having my Audi A4 2.0 tdi emissions update done 2 weeks later I’m having starting issues got AA out no faults found took it to Audi they also say no codes or faults coming up now I’m worried I will have to pay for repairs on it 84k full Audi service history 61 reg they saying it has nothing to do with update but never had problems with my car it’s was running perfectly any help or advice please

  7. arthur roy says:

    I have an Audi A4 which had the emission fix done whilst in for it’s service. I was travelling from my home in Inverness, almost a year later ,through the Yorkshire Dales whilst on holiday.
    Of course the car goes into limp mode and would not reset. By shear chance there was a local mechanic who had the VAG diagnostic tools available and he diagnosed the issue with EGR valve. He sourced a new EGR valve and replaced it and rectified the problem.
    I contacted Audi and they have washed their hands of the issue as I did not use an Audi dealership.
    Unfortunately I had no option because of the situation I found myself. Totally pi**ed off with VAG

  8. Jo says:

    Hi,
    I have had the letter to take my car in for its emissions testing then my EGR light came on and the dealership suggested I get this sorted before I have the emissions done.
    So I took my car in had it serviced and MOT, there were no problems found.
    I have booked my car back in for Friday but last Friday my EGR light is on and the pump light is not on, my car has lost power too. What shall I do ? I’ve booked my car into my local garage to fix it tomorrow or do I need to go to the dealer and question this?

  9. Marie Everill says:

    Hi I bought a used VW GOLF TDI 2012 in October last year- not from a VW dealership. The diagnosis from the machine is P0403- EGR circuit, CTRL circuit malfunction. I don’t think the dealership ( Available Cars) is going to repair this for me can I go to VW with this? If not how much is the cost likely to be. Many thanks for any help you can give.

  10. Alison Hill says:

    Hi
    I have a seat 1.6 tdi. Have had no problems up to know, if dpf light came on ,just took it for a run to regenerate. Now warning lights are on but not the dpf, were first told it was the egr valve. Decided to have a re map, but they told us the code was the dpf sensor?? Went back to the garage, who said it was unusual for these sensors to go on our car, and the cost would be £440/500. But he could not guarantee this would solve the problem. I am so confused. We are going on a long journey in 3 days time, and he said to give it a good run on the motorway, but then to think of changing to a petrol car?! I haver ordered some dpf cleaner to try and help regeneration although the light is not on. What should I do?

  11. Bob Howell says:

    Just found your excellent web site and have a question.
    My Golf Plus has been updated with the Emissions “fix” approx 2 months ago and in the last 3 weeks has developed intermittent loss of power issues, accompanied by various warning light combinations appearing.
    I’m about to take it back to the dealer armed with the background information you present on your site.

    I wondered if “upgrades/fixes” issued and completed by the original manufacturer are covered by any legislation such as the Consumer Rights Act. If yes, then is there some legal aspect to make VW accountable?
    Any thoughts on this?

  12. Kerry Kane says:

    I had emissions recall done last Monday I have since noticed low power and today it is over heating and fan coming on after short journey. I have had no previous issues with my car I am convinced it is due to the emissions fix and when I googled it I was devastated by what I have found. I will be in contect with the dealer in the morning but I don’t want to get into a long or costly battle with them I just want my car running as it was. Can you help if I get negative response from the dealer that carried out the repair.

  13. June Smillie says:

    I have a seat ibiza 1.2 diesel. The engine management light came on after the emmissons were apparently fixed at recall. The wanted to charge me £750 to replace the EGR valve. I had to pay £81 for diagnostic check. I disputed this and called seat headquarters. After several weeks of phone calls. They paid the whole cost of the repair.

  14. Susan says:

    I had my skoda yeti emissions done a few months ago,the light stays on and the car is sluggish,been in touch with garage doesn’t seem to be doing much about it,what do I do.

  15. Ian Lowe says:

    Karl, I have recently suffered a failure of the DFP system on my 2007 Volvo S40.
    The Volvo quote is €1152 plus labour and tax because they say the filter needs replacing and the fluid reservoir is broken and also need to be replaced.
    I have looked on line and can find filters and fluid at much less but can’t find a replacement reservoir.
    Could you point me in a direction that might be fruitful please.

  16. Geoff Furneaux says:

    Due to a servicing error, my VW Golf had a replacement engine fitted at 29,000 miles at the end of 2016. In Aug ’17 the car was recalled for EMU and also fully serviced by VW. On 11.3.18 the No 1 injector failed, less than 18 months old and less than 16,000 miles with new engine. Should this be under warranty ? Have emailed VW and will let you know the outcome.

  17. David Gordon says:

    I have to thank this thread. I am the owner of a Tiguan which has had the fix some 18 months ago. My Tiguan is a 2012 plate, until recently I have had no issues. Over the past few months I noticed that the heater plugs warning light was flashing the car went into limp mode. I visited my local garage who indicated EGR value the fault cleared how ever came back so I booked it with my local garage last week quote of £600 ish. The day before I came across this thread and called my VW dealer who referred me to VW UK spoke to a very nice young mama Brandon who raised an issue my local dealer took the car in Friday and gave me a courtesy car. Call Monday EGR replaced £1140 which they covered and car ready no charged.

  18. Scott says:

    I hope you can help – I have a dpf issue with a 2011 Nissan Qashqai+2 1.5 dci ntec. The garage is telling me it’s the dpf and it needs replacing, along with a sensor, oil change etc. They have quoted me £1800. I asked about taking the dpf out and cleaning it and they have quoted £500+VAT labour for this + the sensor and said there are no guarantees the cleaning will work. I am over a barrel either way – we have definitely been using the car in a more urban driving style and knew nothing about the dpf before this. We didn’t get a warning light at all.

    Not really sure which way to go! Help…

    Scott

  19. Lisa Nixon says:

    Had my vauxhall meriva booked in for dpf deep clean yesterday at halfords went back about 1 hour later on my return they all looked at me very shifty then the manager came over and said it had not gone well too much revving and had to disconnect and will now not start and that the only thing to do is scrap the car? Totally speechless he said there was far too much oil in and that they drained some off and something about my injector most likely the problem? Then said leave thr car overnight and to organise the scrap man to collect! Not sure of my position think i need to speak to a solicitor but halfords etc all closed today? Any advice greatly appreciated please? Thanks in advance if u can offer me any advice of my next move please

  20. Hi Karl
    I am a used car dealer and bought a 2012 Yeti 4×4 with only 9800 miles on the clock. The vehicle has a full Skoda Service history with the emission update done on the 21/11/2016 (8800 miles). We did not drive it far and when it sold it did its first major trip of 200 miles where the glow light came on and went in limp home mode. The vehicle is in the Skoda garage Aberdeen where they are looking for a £1200 fix and replacement EGR. The emissions warranty is 24 months 160000 and we are just 20 days outside the perimeters but dealer refusing to budge.

    can you help

  21. Djamila says:

    Dear Karl, I cannot sleep. I made a terrible mistakes even after my son advices me not to buy a VW, which I have always chosen over any cars. I just thought he was over protective. My god was I wrong. I’m terrorized of the consequences that the EGR is now inflicting on my life. It could actually destroy mine right now.
    My dear son spoken to the dealer I bought the car from (on finance) to give him his opinion on the potential problems a VW could encounter with emission failures.. He denied all issues, told him a few times that taxi were using those cars without any issues. If he had checked as a professional could have done, to use the recall on the car I bought in December 2018, before the end of the 2 years warranty that ended in the 1/01/19 and look for themselves what a huge situation this is to people like myself, VW would have dealt with it as a good Will. Now it’s too late, or is it ?
    Please forgive me for my grammar, I am French but I need to talk and share. I’m devastated by what could occur now. I have read many posts on here about the fix and it doesn’t look good.
    A local garage changed the filter (after an issue, even after the diagnostic he performed on the car) coming with EGR failures,he added some fluid to clean the fuel, and told me to drive it for as many miles as I could to flush the issues out…of course it didn’t resolved it.
    From day one, on the day before the buy contract exchange, engine management light was on full, and the dealer, during a drive test, told me…don’t worry this will be fixed. To which I trust it would. thinking it’s an honest and kind dealer/garage. Yes I’m a woman and I walk thinking people are good. Little did I know, after all paper and finances were in place, I picked up the car and it broke down after 2 days. They came at their cost picked the car up and he knew instantly what the issue was. Didn’t share what it was and returned to me…they made me buy a warranty/wise on the car of £180 to get out themselves of having to deal themselves on anything more. My son asked them why ….and if the EGR would fail if it would cover the issues, of which they agreed, the warranty covers it all.
    I feel deeply cheated, lost, stupid, and having now a car worth nothing, with a EGR failure. I borrow 4200 and forward 1000 + warranty cost and tax . I did the best I could when I could, but I’m lost on what i must do.
    I cannot afford not having a car for work reasons, on finance with it for 4 years and by the look of it, since day one the fan would come on for no apparent reason, and for my non professional understanding of it, I trusted it was normal. Only when reading about it in the comments am I putting the pieces together. I’m petrified. What will happen to me now ?
    It’s probable that the DFS will fail soon after especially after been advice to running more…and that another EGR could be needed even if a new one is replaced ?
    The dealer cheated me, because once the car was picked up after the breakdown, they replaced a injector which is totally related to the issue coming. They wanted to get rid of this car. What can I do ?? I do not own enough to be dealing with this issue alone. Thank you for reading me to the end. Can you advice me please ?

  22. Andrew Simmons says:

    Snowy for VW Group – Hypermiler .co.uk

    I really appreciate the advice I obtained from your site. It saved me £1000!

    Our car, ‘Snowy’ because white! :
    Fabia Estate 1.2 TDI CR Greenline II 5D ( 1199cc Diesel manual)
    Purchased 11th January 2013
    Current Mileage (at 03 05 19): 27483

    Service Action EA189 diesel Engines – alert received October 2015
    – carried out 1st September 2017

    Extract from my letter to my local Skoda realer:

    I am hoping for your advice and assistance regarding a problem that has arisen –
    Malfunction of Exhaust Gas Recycling Valve (EGR)
    Concern about the health of the Diesel Particulate Filter (DPF)

    My understanding is that premature failure of the EGR and DFP is likely to arise because of the ‘Fix’ {Service Action EA189) provided by The VAG group in response to the ‘emissions scandal’. Information suggests that the changes to the injection system that are essential to the fix, increase the use of the EGR valve. This not only reduces the life expectancy of the valve but increase in the amount of diesel particulate that is generated consequentially increasing the congestion of particulate in the DPF and reducing its lifespan also.

    It follows that good, as the intentions may have been, the design of the DPF / EGR system was flawed. Fixing the issue of unacceptably high emissions has been at the expense of overload to the system leading to premature failure of the components.

    Please understand that it is manufacturers and Skoda UK and not Keith Motors who I hold responsible for this.

    It is upsetting that not only are there ethical issues around he manufacturers not having been entirely truthful, as revealed by the failed tests but also that there are ethical considerations further to that. In making our purchase specifically the ‘Greenline’ version of the Fabia we considered that we were endorsing the car for its (relatively) good environmental credentials and in doing so we committed to extra expense. It has therefore been an insult to have discovered that it has not been what it purported to be and that we are paying a price for that. More than just the added premium on the up-front purchase, we now face a very costly repair.

    Also I have found that here is paucity of relevant information and advice both in the owner’s manual and in the communications regarding the rectification of the emissions issue. In particular, except for a small passage on the DPF on page 22 of the owner’s manual, I have been unable to find reference to the EGR and DPF and nothing regarding the implications of ‘the fix’.

    Please may I bring to your attention the Certificate of Completion that refers to Service Action EA189 ‘ / 23RX … in respect of a failure of the EGR, fuel injection system or emissions after treatment system within 24 months following the implementation of technical measures… Skoda would consider the complaint very carefully and if such complaint was to established to have arisen as a result of the implementation of the technical measures then Skoda will act reasonably and swiftly, in line with its goodwill policy, as supplemented in annex. To respond to the customers’ reasonable concerns.

    I am asking for your advice on how we should proceed to solve the problems that we have encountered. I should appreciate that, at least initially, you can be prompt in your response because we are left with the uncertainty as to whether we should be using this vehicle.

    I was lucky to find in my car file the ‘Certificate of Completion’ – would have been easy to miss the relevance of this. It was the crux to my success.

    However, I have to say that our dealer (D.M Keith Ltd, Huddersfield) was extremely good about the matter and prompt at getting the EGR replaced at no cost to ourselves.

    Something that bugs me about this is the very considerable cost involved which I understand is labour intensive because of the inaccessibility of the component. For somebody on a low or relatively low income it would be crippling to have to fork out £ 1000 for this repair!

    Again, Thank you!

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