The Volkswagen Group is systematically refunding owners for EGR failures after the emissions “fix”

Our article regarding EGR failures after the VAG emissions “fix” prompted many of our readers to get in touch looking for urgent help and advice. The sheer the number of Audi, Seat, Skoda and VW owners who have experienced EGR valve failure post fix proves it’s NOT the coincidence they claim. The Volkswagen Group has unknowingly acknowledged that their fix is the root cause for these failures.

We’ve been contacted by three owners (so far) who suffered the same EGR failure post “fix”. They advised us that the costly EGR replacement has been provided as a free / heavily discounted “good will” gesture by the manufacturer. This very generous move wouldn’t have been offered if the VAG Group was not absolutely certain that the fix was responsible for the growing number of EGR failures in their cars.

We first heard from Simon earlier last month, he was able to secure a heavily discounted replacement of his EGR valve on his car by Basingstoke Audi. Like most owners, his well maintained car was not having any EGR valve issues before the EA 189 NOx emissions issue fix was applied. 

My EGR has failed after the emissions fix, what can I do?

Dealerships won’t be falling over themselves offering to cover the the £900+ repair bill for a new EGR valve. It’s in their interest for you to pay the bill using your hard earned cash.

Our sources advise that their dealer was dismissive that their EGR failure was related to the fix at first, claiming it was a mere coincidence. Don’t let this fool you and please do point out that the following dealerships have managed to secure a “good will” payment for the replacement.

  • Basingstoke Audi (heavily discounted)
  • Stoneacre Peterborough (Seat) (92% refund)
  • Volkswagen Cheltenham

We would advise against going in all guns blazing but the fact that other owners have already secured FREE replacements will help your corner. Please do point them in the direction of this article if you think it will help.

Will they pay all of the costs?

In all three cases, owners have been informed that the dealers have had to consult the manufacturer direct regarding the issue. In each case the entire / majority of the cost has been provided as a “good will” gesture.

The very fact that manufactures from the  VAG Group are offering full refunds is enough to assume they not only acknowledge the issues but also take full responsibility for it.

If they refuse to do so then please do persevere. By the very fact that manufactures from the VAG Group are offering full refunds is enough to prove they acknowledge the issue and take full responsibility for it.

We suspect that the refunds are in part a way of reducing the bad press and publicity of the issue. We’re here to make sure that does not happen!

Why has my EGR failed after the emissions fix?

In order for VAG group cars to pass emissions regulations they have been bound to offer a “fix” for the affected vehicles. This fix alters the vehicles injection process and increases EGR usage. Apparently, these changes will not have an effect on particulate levels however due to the fact they’ve even mentioned this we suspect that DPF regenerations and failures will also follow suit.

You can read more about this in our article – Is the VW, Seat, Audi and Skoda dieselgate “emissions fix” causing EGR valves to fail?

Will my DPF will fall too?

We hate to the bearer of bad news but we saw this coming as soon as we learned what the software “fix” entailed. The changes to the injection system together with the increases usage of the EGR valve will cause the engine to produce more diesel particulate matter. This will increase the rate of which DPF regeneration occurs and thus reduce the lifetime of the costly filter. Taking into consideration that the design of the DPF systems were flawed in the exact vehicles requiring the fix, it’s a certainty that you’ll have your DPF life shortened substantially.

In fact we’ve already had this noted by a VW owner who pointed out that his fans are staying on much longer and with a higher frequency after his usual journeys. This excessive fan activity is a tell tale sign that a DPF regeneration is in progress.

We’ve also been speaking to one VW driver who has proven that the fix increases DPF loading by a substantial amount. He’s currently lobbying environmental groups and the government to take note of this. More on that very soon so stay tuned!

Take our Dieselgate poll

** Update 13/03/2017 **

Our poll has proved to be hugely popular but its giving the full picture behind the emissions fix scandal. We’ve put together the VW Emissions fix survey to see how you’re all affected by the issue. Click for the VW Emissions Survey

We’re keen to see how the issues surrounding the dieselgate scandal have affected your perception of the VW, Seat, Skoda and Audi brands. Please take a moment to fill out our diesel dieselgate poll. Click for our dieselgate poll

Let us know your experiences

Please do get in touch is you’ve also had issues with your EGR valve after the fix. We’ll do everything we can to help you so please do let us know your experiences, good or bad. Any information you can give could help others in your situation. Please comment, share, tweet and like!

Read more!

If you’ve found this article helpful you might also like to read our other dieselgate – VW emissions fix articles

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Karl is the editor and owner of this glorious website. He currently writes for numerous environmental websites, producing content for the greater good. His experience in graphic design, Wordpress and all things automotive have helped sculpt into its current form from very humble beginnings. He has numerous IT qualifications, a red belt in Taekwondo and likes craft Ales. Get in touch via our Contact Page

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154 comments on “The Volkswagen Group is systematically refunding owners for EGR failures after the emissions “fix”
  1. Martyn Maynard says:

    Keep up the good work.I think VAG tactics are don’t admit anything until absolutely necessary. You’ll have to keep pushing every step of the way

    • Karl says:

      Hi Martyn

      You’re absolutely right! The fact that they are doing the EGR replacements for FREE is admission in itself. I really hope people wake up to this fact. It certainly won’t go in their favour in the upcoming lawsuit against them

      • Carmel mills says:

        I’m beside myself, i took my car in for the emissions update yesterday (Thursday the 30th of march) today my 1.6 automatic VW diesel golf has begun to try and stall intermittently and has lost power when trying to pull away, once a car that was pretty nippy and responsive is now sluggish… I thought taking my car in for the emissions “fix” was the right thing to do after receiving numerous letters from VW asking me to take my car in to have the updates needed carried out, after my car started to play up today I thought I’d do a little research about the emissions fix and to my dread Iv come across so many news articles and forums about people’s cars becoming unusable after the emissions fix many of which have the same symptoms of mine!!!! I really don’t know what to do, I paid £8500 for the car which to me is a big chunk of money, something I can’t just replace nor will I be able to afford large mechanic bills, also I hear the EGR VALVE is effected and I just paid out £600 to have that fixed less than 12 months ago!!!!! I’m going to be contacting the VW dealer that carried out the emissions update in the morning any advice will be much appreciated, thanks.

    • Ross Barbour-Andrews says:

      I own a 2012 blue motion tech golf 1.6 bought from new.
      After the application of the ‘fix’ my car has a failed EGR valve. I have been quoted £1063 for a replacement.
      Within an hour I have been offered a 90% discount on parts and labour. I have been told if I make no contribution to the costs then I will receive no warranty for the replacement part. If I pay the other 10% I get a 2 year warranty.
      Why should I pay anything if it’s their fault the part has failed? Can they actually legally do this? Also what is the likely hood that the ‘new EGR valve’ will in turn fail. Do I now own a worthless vehicle?
      I didn’t t know I could have declined the recall, I now wish I had. I’ve done 98k miles in it and I like it but am I now sitting on a car that will continue to fail through the life of the car.
      I’d love to know where I stand.

      • Karl says:

        Hi Ross

        I can understand your worry here. Im utterly amazed that VW have the cheek to bring warranty into the equation. If they are replacing the part under good will than that should also extend to providing a parts warranty for the affected item.

        I personally would ask to speak to the manager of the dealership and put your case across. I suspect that the dealer is wanting their cut of the cake whilst still claiming the entire pot from Vw.

        With attitudes like this can see consumer confidence destroyed at a time when VW should been doing everything they can to win back trust.

        I’d be interested to know which dealership you are using. I’d like to speak to them about this so I am able to give a better response to your question.

        Cheers Karl

  2. MR HAASE says:

    VW turned off the EGR valve with delete device because the engines will not run afterwards it’s nothing to do with emissions

  3. MR HAASE says:

    I would under no circumstances take my vehicle for the recall they will ruin it

  4. MR HAASE says:

    People should be aware that an EGR failure will put your vehicle in limp mode this can be a safety issue VW. Should stop The recall

    • Nikki says:

      My EGR failed and went into limp mode, VW have offered to give me the car back for the week between now and when they will do the replacement and said it’s safe to drive… absolute joke!

  5. Mark Hyde says:

    Many thanks for the article Karl, at last someone who is reporting the ‘hidden facts’ surrounding the emissions scandal. I have a 2015 Tiguan which I purchased new and 5 months later I find out that I’ve been deceived into buying a vehicle not as described. I’ve decided against having ‘the fix’ done due to overwhelming evidence of post fix problems. I will only be happy if VW offer a ‘buy back’ scheme & compensation similar to that offered in the U.S. Keep up the good work. ?

    • Karl says:

      Hi Mark

      You are one of the growing number of people who are opting not have the “fix” done. Had my Skoda diesel needed it, I’d make the same decision.

      VW should be offering all owner the option of a buy back. This whole situation has had undermined the brand and hurt resale values in the process.

      I foresee tough times for the VAG group.

  6. Andrew says:

    I have two SEATs in the household. Both recalled.
    First one (Exeo) no problems at all.
    Second (Ibiza) suffered this issue. Failed with P0407 and P046C codes – both related to sensors in the EGR.

    Have been suggested that the update causes the EGR to move to a position its never been asked to move to before which therefore causes this to fail and go into limp home mode.

    • Karl says:

      Hi Andrew

      Thanks for the information. If what you suggest is true then it’s inevitable that cars will experience issues after the update. We fail to see why they would do this unless its to ensure that the EGR valve is replaced at the owners cost after the update.

      We’ll do some more digging with regards to those codes.

  7. Nikki says:

    My MK6 Golf went into limp mode early this week, VW came and collected it to investigate, they called to say the EGR valve had gone and that it was £900+ for the repair. They have contacted VW to ask for a reduction and they have agreed to do the work free of charge. The service department called back to say that the fault is nothing to do with the “fix” as the EGR failure on our car was due to a “leak” whereas if it was to do with the software update it would have been a different component within the EGR (electrical failure). I’m not sure I buy this as the car is way out of warranty (6.5 years old) and they wouldn’t be doing it for free without good cause. I’m now concerned that the DPF and other related parts will start to pop within the car – wish I’d never taken it in for the recall! Would completely advise against it, but not sure what the ramifications are long term if you don’t have it done, they haven’t said!

    • Nikki says:

      On top of this, I’ve now had the car back less than a week since the EGR valve replacement and we’re having more issues. There was initially lots of knocking and rattling which seemed to settle down but the MPG is VERY low (19mpg in a 1.6 Bluemotion when we would normally get above 50mpg). The fan is also staying on after turning the ignition off on short journeys and there is the occasional rich smell of diesel both inside and outside the car. VW have taken the car back today and I’m waiting a response… Not happy! We ended up contributing £67 to the replacement of the EGR valve last week as the dealership said we wouldn’t have any warranty without a contribution… so glad I did now!

  8. MR HAASE says:

    The EGR valve his powers buy tiny electric motor which opens the valve it is closed buy two small Springs which cannot cope when the valve is full of soot it’s been designed on a computer which in reality does not work

  9. Andy Reynolds says:

    I’m a member of a Facebook group of 350 members (and rising all the time!) of VW customers that have either :-
    Decided NOT to have the ‘fix’ carried out
    Had the fix and have been left with a vehicle that is less powerful, has less ‘usable’ torque, noisier (engine rattles at certain rev’s) full of vibrations, lower MPG and many of them have had to fork out four figure sums for the EGR failure!
    Some of them have demanded VW put the old software back but dealers have said it’s impossible (?!?!) and many of the dealers have said “The failure is nothing to do with the update”!
    Some of the members have had the update applied without their prior consent and feel cheated.
    As you have stated above they now all fear for the future reliability of their engine/EGR/DPF etc etc – How long before their newly fitted EGR valve fails again?
    Will VW reduce the mileage/time limits for engine oil changes?
    Many members have felt the need – and they feel the only option open to them – to look into having an after market ECU Re-map at yet more expense! Terrible situation!
    The FB Group is called (if anyone is interested) :-
    The Volkswagen diesel customer forum (Emissions scandal)
    It’s a closed group, but just apply to join and be amongst people in the same situation

    • Karl says:

      Hi Andy

      Considering the severity of VWs “cheat device” its expected that they had to make a compromise when it comes to the performance and refinement of the vehicles effected. I’m personally disgusted with the way that they have handled their UK customers – especially when you consider the payouts offered to US owners.

      I’ll look into the remap side of things, we have some contacts in the tuning industry that might be able to shed some light on this.

      Please do share our page on the group and invite people to have their say. I’ll also link back to your group if thats OK?

      • You certainly can link to our group (I’m not an admin, just a peeved VW customer of many years who has now ‘lost his way!’) and I’ll again share your pages (you’ve been mentioned before) and recommend members to state their problems here – some have done so already i think?
        The more people who can join forces the more of an idea everybody has of how far reaching the problem is – I’m sure there’s many VW customers out there who have ‘after fix’ problems who don’t realise how many others are suffering the same fate – and perhaps have been fobbed off by VW?

        A link (that may or may not work??)

        • Karl says:

          According to the website over 25,000 owners have stepped forward so far, I dread to think how many vehicles in total could be effected.

          According to the site my 2015 Skoda Octavia VRS is eligible to join the claim even though its EURO6. I’ve not had a recall letter and I wouldn’t even consider taking it in if they offered it.

          My worry is that they update the software without my knowledge on its next service – which is due very soon.

          • Andy Reynolds says:

            Inform the dealer at service time no way you want the fix done – Members have had to sign a No Predujice waiver at the dealer and other members have drafted a letter for the service manager to sign to the same effect. A BIG note on the drivers seat/steering wheel etc etc…. Makes them liable I feel??

  10. kim hobday says:

    Hi, i have just had the fix on my tiguan and less than 24 hrs later i have had the warning light for catalytic converter failure come on. I have contacted the vw service centre immediately and now they are to call me tomorrow (Monday) to arrange taking a look etc. I am sure they will advise Egr valve failure – i am 100% sure the fix has caused this problem. I await to see how this will be handled but I would appreciate any help in getting VW to fully resolve this problem.

    • Karl says:

      Hi Kim

      If it is your EGR valve then I suspect they will try and make you pay for a full replacement for £900+

      Do not accept this and push for VW to cover the cost of this. We’ve had a few people manage to get it replaced for free and so should you.

      Please do let us know how you get on. Good luck.

  11. Deborah Stocker says:

    Hi, I had the fix last Wednesday on my Golf 1.6 and within 30 miles of driving, my car had experienced loss of power, limp mode etc. I called the dealership who denied it having anything to do with the service action but by Friday I had to call roadside assistance and have my car recovered and taken back to the dealership.
    Still waiting to hear back from the them but I strongly suspect egr valve failure will be the problem. Absolutely gutted – I love my Golf and prior to this it has never had any problems.

    • Karl says:

      How they can say it isn’t related is an absolute joke.

      We’ve had people confirm that VW have paid for th full cost of the EGR replacement if you kick up enough fuss.

      Good luck and let us know how you get on.

  12. Nick Duff says:

    Seat Ibiza 1.6

    Emissions recall fixed
    Less than a week later, Emissions Warning Light on.
    Went back to dealer who claimed NO KNOWLEDGE to link the two…
    Next day, the Diesel Plugs warning light on and the car was in a permanent LIMP mode.
    Car been in Seat Dealer in Croydon – the bill is £1400.

    How can I claim this back?!

    • Karl says:

      Hi Nick

      As had been said on the Facebook group you should refuse to pay the bill. Many people have had their bill either waived or at a huge discount.

      It’s amazing me how this hasn’t hit the press yet! It’s an absolute farce and no one seems to be covering it. I suspect they have a deal with the press to keep it quiet.

      Good luck and let us know how you get on.

  13. ahmad says:

    hi, i have a caddy 1.6 tdi with EGR fault (when the fault indication light turned on i called RAC their diagnostic tool showed EGR valve frailer). The so called “fix” is no applied to the van yet. contacted VW on the phone they say it is not there problem and we have to pay for the repairs. i have not contacted the dealer ship yet. what should i do please advise.

  14. Karl says:

    Hi Ahmad

    Please don’t take no for an answer from VW on this. They have been refunding / replacing the EGR valves for free.

    Get in touch with your dealer and explain the issue – feel free to point them in this direction too.

    Good luck and let us know how you get on.

    Cheers Karl

    • Simon says:

      Just to add to what Karl says, I was one of the ones that got a full refund from Audi UK. Do not let the dealerships fob you off, go straight to Audi UK either through the customer services bit on the website or directly on the phone 0800699888 option 1, Roheet was who I spoke with and he was a great help.
      2 days after the ‘fix’ was done on my A3 the engine management light came on and it went into limphome mode, the dealership denied it was anything to to do with the fix and quoted me £1230 to replace the EGR cooler. If I had a service with them, as I didn’t have an Audi service history, they’d give us a 50% discount. Begrudgingly I decided to go ahead with it mainly in case there were any other problems.
      There is a longer story but basically I contacted Audi UK via the website complaining about the sheer coincidence of part of my emission system failing so soon after they had modified the emission system.. After a couple of months they did refund the full amount but I had to still pay for the service, which kind of irked as it didn’t need one at the time and I just got it done to get the 50% discount.
      They know there is a problem they’re just not going public about it, yet!

      • Karl says:

        Thanks for the information Simon.

        As you can see from the new comments we’ve had, the issue is becoming more wide spread by the day.

        There’s a Facebook group also gathering momentum with similar experiences.

        Surely the VAG group can’t sweep this under the carpet for much longer. I’m still very shocked that this issue hasn’t had the publicity it deserves.

    • Ahmad Hassan says:

      hi Karl,
      The dealership came back to me and said “As a good-will gesture” VW would pay for the part and half the labour, which meant I would have to pay 342+vat. When I started asking why EGR failed at 30000 mile’.. and EGR failure is an on going issue he didn’t have an answer for me.The chap said to me i should speak VW customer services. i asked him for the number so he put me on hold for 5 minutes he then said to me ” my manager said we will sort it out for you at no cost” i believe that at first he thought i would be easily swayed and pay what they asked. However as the conversation progressed and I mentioned blogs/websites such as yours they then realised I had done my homework. It seems that as much as they try to deny it,they know there is an issue with the EGR whether pre or post Nox fix. At present I have opted not to have the fix done even though they were insisting as they claimed it was for “safety”…now that is definitely not what VW corporate says as they claim performance and safety are not affected!?! So which is which? I hope that all VW owners research the web for advice such as yours backed up by real life examples such as mine.Please keep up the good fight.
      Thanks again, Ahmad

      • Karl says:

        Hi Ahmad

        Great result!! You did the right thing by doing your homework and you got the result you and other owners deserved.

        I suspect that the dealership wanted “their cut” of the repair and would expect they would have claimed the entire cost from VW and pocketed the £342+vat.

        This mounting evidence shows the VAG group and dealer network as the disgusting bunch of criminals many have claimed them to be.

        I’ll be putting together an article about your case if thats OK? I’ll drop you a quick email.

        Thanks for letting us know how you managed your situation. I hope that it will help others with similar problems 🙂

      • Sarah says:

        Hi Karl and Ahmad,

        I have a 1.6 TDI Golf (2010) 43k miles. I haven’t had the emission fix. After an 80 mile problem free motorway drive, my faulty catalytic converter light came on which RAC diagnosed as a P040100 fault – insufficient EGR flow. They cleared the fault and I drove home no problem. VW say I need a new EGR valve & cooler (based on the RAC diagnostic) but of course you can’t get them for love nor money at present. My questions are (1) do you need a software update in order to have a new EGR regardless? I plan on refusing the “fix”. Worried I’m going to have problems even without having the “fix” if it does need an update. (2) Is it likely the car will go into limp mode whilst waiting for an EGR replacement as now becoming nervous about driving the car. (3) Does the car definitely require a new EGR based on RAC’s diagnostic? Apologies for all the questions but I’m becoming more and more concerned with all the VAG issues at present encountered by so many owners.

        Many thanks for your advice.


  15. Lorand says:

    Hello i’m really surprised how many cars are affected by this thing and i thought i am that unlucky man with this “emission software update”.
    I took my car to the Bristol Audi for the update at 10 am at 12.30 i get my car back and just about 5 min drive my car start smoke and when i accelerate i can hear a noise from the back of the exhaust,i took back to them and they keep telling me they don’t have anything to do with that and it’s not linked with the update but they told me it could be the EGR valve or the DPF sensor and they could fix it for me for £800. So i took my car from them and i checked with an independent garage and they told me the throttle body working out of range and the DPF sensor need to be replaced,i changed the throttle body and DPF sensor i cleaned the EGR valve and still smoking after the exhaust system warms up.The car drives ok no power loss only the smoke!!
    Please help the EGR valve has anything to do with smoke?

  16. Rebecca says:

    I have a 2012 2.0 TDI Q5 that ran like a dream until I had the updated software installed last Friday 3rd Feb. The vehicle now has a EGR valve, turbo and injector pipe leak problems. They have quoted £2000+ for the work needed, it’s an an absolute disgrace.
    There is a 430+ and rising Facebook group here

  17. Tim says:

    Hi Guys, reading this with interest and as a Golf 6 1.6TDI 105 owner, with experience in vehicle powertrain design.

    It’s no surprise really that the software update has triggered a raft of EGR valve failures.

    They are a poorly designed and weak unit prone to failure, with something like a 70k mile lifespan. The motor is small and the gears inside plastic…in a unit that operates from ambient to 300c every time you start the car from cold. The valve is combined with the cooler (a water jack around the exhaust gas passages) as one unit for packaging reasons, so hence the considerable cost. The same unit is used on 1.6 and 2.0 cars across the brands and range. As far as I am aware there’s been no design changes to improve durability – so a new unit will break again in the future.

    So here comes along new software which requires a lot more egr activity and larger valve opening than it’s used to – bearing in mind carbon fouling – the valve itself operates in the exhaust gas stream.

    Now my personal thought is that a new egr valve combined with the new software will equal a higher rate of valve failure through increased activity of an inadequate part, and a knock on effect of the cooler, intake and pipework becoming blocked through the greater particulate matter the engine is creating.

    Increased DPF regens are being reported and the point at which its full of ash and requires replacement / cleaning will be sooner.

    My own car – well its had new software, but not at the VW dealer. Draw your own conclusions on that.

    • Karl says:

      Thanks for that insight Tim!

      We’ve had a few people also confirm that the EGR system will be much more prone to failure after the fix. In one case the error shown was that the EGR valve had opened beyond its operating limits.

      I personally feel the era of diesel will be ending very soon – these types of issues together with tax hikes will see the move to petrol / hybrid & EV vehicles much sooner than we thought!

      With regards to your software “fix” do you know if it can be applied to reverse the changes made by the emissions “fix”?

  18. Martyn Maynard says:

    You may be right about the era of diesel ending soon. But I can’t help thinking that if all those concerned had been open honest and transparent from the start things could have been different. Technical problems don’t go away by sticking your head in the sand.

  19. steve vickers says:

    Had the ‘fix’ done on 9th Jan at VW Dorchester, glow plug 2 failed with 100 metres of the dealer whilst going home. Replaced the following day for £75.00. Not happy. Next journey was to Heathrow where the car was parked for 32 days. Coming home the EGR warning light came on whilst on the M25. Did not notice any changes until leaving the M25 where it was ‘painful’ pulling away from roundabouts. Stopped for 30 minutes, restarted the car and the warning light stayed off for the remainder of the 100 mile journey. Took it back to the dealer who confirmed the EGR had been logged as a fault. They offered to change it with a 90% discount. Whilst at the dealer, overheard another customer being told they had to replace a glow plug on his vehicle. Have now read all the comments on this website and realise what a mess VW have got into. I tried to find out about the ‘fixes’ in the US but it seems that owners could take their cars back to the dealers for generous trade in deals. Could not find anything about the ‘fixes’ in the US and how cars were affected there.
    I, also, cannot understand how this has not made the papers, how are VW getting away with it?

  20. Jonathan Bower says:

    Exactly one month after the ‘fix’, flashing glow plug icon appeared and car (VW Passat 1.6tdi 2013) went into limp mode halfway through a journey. Dropped into Halfords just to run a diagnostic (FOC) but the manager already new what the problem was and their diagnostics confirmed a permanent EGR valve malfunction. Apparently a major energy supplier whom Halfords have a servicing contract with are having the same problems with their VW Caddys after the fix has been applied.

    Contacted the main dealer who applied the fix and drove the car back in limp mode and is with them today for a further diagnostic (£75). Of course the guy at the dealer is denying any link between the fix and this apparent EGR failure, but further ‘discussions’ will be had as I am simply not going to fork out a fortune to VW on something which is clearly related to the fix that they have applied.

    • Jonathan Bower says:


      Volkswagen main dealer replaced EGR valve / cooler & pipes with 90% labour and 100% parts goodwill applied. In fact I only had to pay the £75 diagnostic charge.

      However not sure if I will be keeping the car for much longer as I’m sure in the not so distant future other parts such as the DPF may fail and I can only see this becoming a growing problem for Volkswagen as more and more people realise that the evidence points to the fix actually causing more problems than it resolves.

      • Karl says:

        Hi Jon – thats a great result. You’re not the only one who’s lost confidence with the brand. It’s one big almighty screw up for everyone effected.

  21. William says:

    I had my EGR valve fail 2 months after the software update was applied. Contacted VW Customer Care and it’s currently in diagnostics to confirms the fault and to see what sort of goodwill gesture they can offer.

    Nationally there is a shortage of EGR valves presumably because so many of them are going wrong.

    • Karl says:

      That in mind I find to hard to see how they can still claim that these issues aren’t to do with the fix.

      Make sure they cover the entire costs of the repairs, there’s more than enough proof in this page alone to make sure of that.

      Good luck and let us know how you get on 🙂

      • William says:

        Just an update to this:

        I was initially offered 90% parts and labour goodwill gesture for the EGR valve from VW Hertitage Bristol, I was told that to determine goodwill gestures the dealer simply inputs my registration and the work required and they automatically get a percentage back. I presume 90% is pretty standard to offer people.

        However after 5 minute conversation with VW Customer Care they bumped this up to 100% parts and labour. I was very pleased they offered me this considering the cost of the repair.

        • William says:

          Forgot to say I was categorically told this was not related to the emissions fix numerous times, however their offer of a goodwill gestures tells me otherwise

  22. Andrew Harvey says:

    Hi there, 3 weeks after the ‘fix’ my wife had all the issues reported by others with her 1.6 tdi polo. We have been struggling to get it booked with the dealer as they are so busy. So have to wait another week to get it checked. I put it on my fault reader and it said it was the EGR valve.

    When she made the appointment the staff we very unhelpful and actually very rude about it. Fingers crossed all the homework im doing will prove the point that its their problem and not just a wear and tear issue.

    • Karl says:

      Hi Andrew

      Here’s hoping they sort it for you. Do not accept any associated costs with a repair.

      Let us know how you get on.

  23. Tam says:

    Had the emissions update and glow plug light came on the next day along with emissions light. After two trips back to seat they said I needed a new egr valve. They were shocked when I said it was replaced last november. After saying something about the part not being standard (as had it fitted by a local garage) they said they would do it for free as I had been back and forward a few times. No way would they pay for it if it wasn’t a direct result of the upgrade. Making me worried about future replacements but what can you do!

    • Karl says:

      Hi Tam

      Its looking like all VW dealers will eventually crack and offer the replacement EGR valves for free. I suspect that VW has costed the EGR replacement into the recall.

      The update does increase direct emissions from the vehicle and will cause extra DPF loading. Your DPF will need replacing much sooner than it would without the update. At this point is still too early to see any other issues relating to it.

      Let us know how you get on 🙂

      • Tam says:

        Well unfortunately took it in today to have the egr valve done and they sprung a 10% contribution on me with a goodwill gesture of 90%. Prior to this they just verbally agreed in the dealership to cover the cost. Really annoyed that they got £92 out of me for a problem they caused. They tried to spin it as a warranty thing where the part is now covered for two years. Also said I’m lucky it was done at all as I had the egr valve replaced by a non seat garage previously. Will be writing to customer services.

        • Karl says:

          Hi Tam

          I really would push for a 100% good will gesture. Plenty of people are already getting this.

          I’m interested to hear what they said about warranty as that’s a complete joke. In the US they are offering 11 years warranty to fixed cars just for having the fix. You’re having to pay for that privilege.

          Let us know how you get on and if you get any joy with customer services.

          Cheers Karl

          • Tam says:

            Hopefully the last update! After writing a lengthy email to head office we finally got a cheque in the post today as a refund. I think I will be looking for a new car in the not too distant future! Thanks for your replies.

          • Karl says:

            Hi Tam

            Thanks for the update. Are you saying they refunded you after paying for repairs after the fix. I’d love to know the full situation so I can write a piece about it

  24. james hope says:

    hi karl. i have a vw golf mk6 2010 plate i havn’t had nor intend to have the emission fix done the car has done 65000 miles fsh . but i am getting all the symptoms of egr failure . i have spoken to vw uk no joy there. also my local vw dealer they want to do a check on it for £95 when pushed to see if they would give a good will jesture or how many customers had had good will payments they refused to answer.not very helpful at all.can you please help.thank you

    • Karl says:

      Hi James

      I think you’ll be very lucky to have VW fix the EGR if you’ve yet to have the update applied. EGR systems are prone to failure on many vehicles unfortunately.

      Let us know how you get on though. With the pasting they are getting in the media they may well sort it for you just to keep you quiet.

  25. Mark brown says:

    I had the “fix” done on my 2012 leon FR in October 2016 and within 2 months the Egr valve needs replaced. Same problems as everyone else on here. I’ll certainly be taking it up with them. What is like to know Is, can the upgrade be reversed and would this stop these problems?

    • Karl says:

      We’re in discussions with a number of independent VW specialists regarding removing the update. At present its seen as a permanent “fix” but that may well change in the near future.

      Some people are going for remaps after the update but that too could cause issues with extra DPF loading etc..

      I’ll keep you informed – let us know how you get on with VW.

  26. andy says:

    Had the EML come on on my 2011 1.2 TDI couple of days ago, local garage ran diagnostics for £30 and told me it was an electrical EGR fault.

    They quoted £600 for the repair.

    After doing research Im taking it to the VW garage next week for them to run diagnostics @£85.00

    Im sure they will try and make me pay but I’ve done my homework and will stand my ground.

    The car has about 45000 miles on it and the emissions fix was done in Sept

    Will let you know how it goes!

    • Karl says:

      I’d go as far as making sure they refund you the diagnostics too! They caused the issue when they applied the update.

      Good luck and let us know how you get on.

  27. Aaron says:

    Hi, I took my 2010 Audi A3 in to have this ‘fix’ done and while there they did a free health check. They came back and handed me the results that listed ‘V338 EGR Motor Fault Stored In Memory Before 23Q7 Update’ with a price estimate of £1,335.26.

    I’ve never had problems with the car or any warning lights come on so not sure how a fault would be stored in memory, reading up on all the egr problems post fix online am I alone in thinking this is possibly a get of of jail free card so they can later say the problem was there before the update and deny fault?

    I’ve driven a short distance after the update and haven’t noticed any difference yet but all of these stories online don’t fill me with much hope for the near future.


    • Karl says:

      Wow – that’s the quickest failure we’ve seen yet! Normally they yet you get 2 miles down the road before the warning lights come on.

      DO NOT ACCEPT a paid repair. This issue has been caused by the emissions update and Audi will cover the costs of this if you push them.

      Please feel free to point them in this direction – let us know how you get on.

      • Aaron says:

        No failure as yet but I’m thinking that they pointed out a ‘fault stored in memory’ (it’s not really there, they made it up?) during a free ‘health check’that just happens to be the same fault thousands are experiencing due to the supposed ‘fix’.

        There was no mention of a health check at the time of booking in for the ‘fix’ or on arrival, it wasn’t until they handedback the keys that they informed me of the check, the results and possible costs to repair.

        I’ll report back here if or when It fails.


  28. Gul says:

    Hi, My Vw Golf 1.6tdi 2011 went in to limp mode last week with warning lights on. It’s done 132,000 miles on it.
    I ended up taking it to local garage and got a diagnostic check done for £20. EGR fault. Ended up getting a reconditioned EGR valve for £200. Cost me £450 all in to replace.
    Car drives alright but a bit of a rattle in 2nd and 3rd gear on low rpm.

  29. altaen says:

    Hi, writing from Spain here.

    I got the fix on January and last weekend I got the plug lights warning and limp mode.
    I’m taking the car to the dealer on Wednesday. Don’t know what to expect. I haven’t heard what is the official answer here in Spain but I’m not expecting a good one.

    • Karl says:

      HI Altaen

      Very sorry but expect to see EGR failure at best. As I’ve said time and time again – do not accept any costs for any repairs. The fix causes the EGR valve to fail – as simple as that.

      Let us know how you get on.

      • altaen says:

        The dealer confirmed it is the EGR and they are paying all the costs of the repair as “it may be related with the fix” they said.

        Nevertheless I’m worried whether the EGR will be failing again soon as the root cause of the problem may be not solved.

        • Karl says:

          It’s yet to be seen if the fix will cause EGR issues after they have been replaced. It’s a little too soon.

          It’s very strange why they would pay the entire cost of the EGR replacement if it’s nothing to do with the fix.

          What is guaranteed is that you will see DPF issues at some point in the future. The fix has been proved to increase particulate levels by 3 fold, causing increase DPF regens and premature failure.

      • Morgan says:

        Hey Karl,

        I’m having this issue now. The engine light came on yesterday and I got a local guy to scan it. Normally I go to the main dealer but not for scanning a code. He said that it’s the EGR valve and that I should go to the main dealer so I’ve it booked in for next week. I got the software fix done last year. Is it too late for me to argue that this could be a knock on affect?


        • Karl says:

          Hi Morgan

          I think you might be pushing it for a good will payment judging by how long it’s been since the fix. That doesn’t mean it’s not possible.

          I’d still go for a full good will payment and work from there. Even part payment would be better than nothing.

          Let us know how you get on.

          Cheers Karl

          • Morgan says:

            Hey Karl,

            Just as an update, the dealer found a broken wire which triggered the EGR Engine Light but they managed to fix so not the big job I feared. Also, I’m based in Ireland and couldn’t find much info on reported cases of the EGR valve here but I’m suppose I’m lucky I don’t have to fight with them right now! I hope I don’t have to deal with this again! Thanks again.

          • Karl says:

            Hi Morgan

            Thats great news – could have been much much worse had the EGR failed.

            There was an article in the Irish Times about the failures – here’s the link

            Glad I could be of help for you 🙂

            Cheers karl

          • Morgan says:

            Hey Karl,

            Just an update on my issue. The engine light came on within a day of the dealer fixing the broken wire. I rang them back and they offered to check out what ‘Good will’ payment I could get. VW offered 90%. I know it’s not 100% but as you said, considering the time from when I got the software update and seeing the EGR issue, I’m happy enough with that. Thanks again!

          • Karl says:

            Hi Morgan

            That’s a great result considering how long it’s been. You’ll also have some comeback if it causes issues in the future.

            Let us know how it goes in the weeks after the repair. Fingers crossed you can put it behind you now.


  30. I refused the Skoda Dealership Recall twice after talking with the Service manager. I considered that a remapping of the management computer would run the fuel weak and cause a detrimental effect on o0n performance. However, I finally accepted Skoda dealership request as it may have effected my trade -in value by having outstanding recall to complete the fix. Also I was assured that performance would not be effected. Now within 12 weeks of the recall fix completed and only 55,000 miles on clock, the cooling fan has been regularly running and the EGR valve has failed after dangerous stalling effects from the engine. My local Garage specializing in VW engines said that there was a two week delay in obtaining EGR valves. My Skoda dealership agreed that they would conduct a computer analysis at £90.00 as against the local garage £59.00 and then talk to VW to see if they would offer a discount on the EGR replacement. The saga continues without a road worthy car.

    • Karl says:

      Hi John

      As you’ll see from the comments, you’re not the only one with the same issue. My owners are getting the entire cost of the EGR replacement covered by a good will gesture by the manufactuere. Do not accept any costs associated with the fix.

      Let us know how you get on and good luck!

  31. Annie says:

    My Skoda superb had the “fix” and less than 4 weeks later went “limp”. I have been advised by the dealer that the car needs a new EGR unit, and it will be covered under warranty. They want to charge £97.27. they said that the devices are on back order, and to expect around 2 weeks for part. The car is worryingly slow on any incline, reducing in speed. I have been told it is safe to drive , but only short distances. I didn’t want to get this “fix”, but garage advised it! Now I read of other potential failings post this “repair”. Is it possible to have the car “unfixed”…?

    • Karl says:

      Hi Annie

      We’ve been doing some digging about removing the fix and at present we’re not aware that it’s possible. Remapping the vehicle will improve it slightly however this change will need to be recorded with your insurance company. The software update makes changes to the vehicle on a much lower level, affecting the injection system and timing. This is beyond what a remap can fix.

      Unfortunately you’re just one of many thousands of people affected by the update. Please do not allow them to charge you a diagnostics fee, this is the dealer stealing your money. VW are paying for the entire EGR replacement in most cases if you push them.

      Good luck and let us know how you get on.

  32. Annie says:

    PS. My car is out of warranty, so very suspicious

  33. Martin says:

    Hi, had my “fix” done in January, I got the engine warning light on the way back home. Upon restarting the engine in the morning it was clear. I took it to my local garage to have a quick look, they have serviced my car for the last 4 years (it’s a 2010 1.6 bluemotion golf estate with 150,000+ miles) they ran their diagnostics and reset the error code (free of charge), it was a MAF sensor error. The engine ran for a couple of days but when the engine was switch off there were 3 distinct “chinks”. After a couple of days the engine light came back on and stayed on. I took it back in to Volkswagen Blackburn, who quickly identified the issue. They told me it was the EGR valve and VW had agreed to pay all the £1100 repair bill. I took the car back in a couple of days later to have the work done, they dropped me off at my office and then dropped my card back with me later that day.
    I cannot fault the way VW Blackburn handled it, they organised everything and did not ask for any payment from me at any time.

    VW Blackburn called me again today to say that VW have told them they now need to do another software update because the EGR valve was replaced. Its booked in for tomorrow but I’ll cancel unless they say what the software update is designed to do, what changes will be made and sign to say that any faults which occur following this update will be repaired free of charge.

  34. Martin says:

    sorry forgot to add: VW Blackburn said that part of the “fix” process issued by VW was to carry out a diagnosis check before starting any work, if any errors they could not start it. Then on completion carry out another check. This prove was that there was no fault on my car prior to the “fix” being carried out and any subsequent related fault was caused by the “fix”. Could others who are effected check whether the diagnosis check was carried out prior to the work starting, if so this proves their car was working as expected prior to VW’s “fix”. If it wasn’t carried out the repairer has not followed VW process correctly.

    • Steve says:

      Hi Martin I am also in the middle of dealing with VW Blackburn. Let me know how you get on, they want me to pay 10% of £1000 EGR repair. Also its good to know about the diagnostic check before the “fix” that could help alot of people.

      • Karl says:

        Hi Steve. Do not accept to incur any costs for the EGR pleacement. Over 60% of owners in our survey did not have to pay one penny.

        Many dealers are claiming the full good will gesture from VW and pocketing your payment.

        My advice is to stand your ground.

        Let us know how you get on.

  35. Lee Kukor Morgan says:

    Hi Had the Nox recall done on our Audi A4 (08) 6 days later (about 80 driving miles) the engine cut out in 4th gear and wouldn’t restart. Called the AA and he found no faults the car eventually restarted and we took it to Audi. Audi have now run a diagnostic and said its a failure of the “intake manifold flap” and have quoted £850 for the repair. I don’t buy their ‘coincidence’ and have asked them to speak to head office. Having come across your forum I defiantly do not buy their weak argument, although it seems this is a different component they are very aware at the dealership that things are not right. Has anyone else had problems with Intake manifold flap post nox remap? and what was the outcome?

    • Karl says:

      Hi Lee

      We’ve not seen any reports of it in the comments or reported on our survey (which you should fill out).

      The usual suspect is the EGR valve but I suspect that the software update changes a number of things to do with the intake.

      Even though it’s not the EGR I still strongly suggest you stand your ground and pursue a free repair. You’ll further your case by also pointing out having a well maintained car etc.

      Good luck and let us know how you get on.

      Cheers Karl

  36. Adam Owen says:

    Only a day after having the 23R7-NOx recall my emissions control light has come on an immediate phonecall to VW they are having the car in on Wed but can’t tell me how long it will take they have already tried to say it might be a coincidence and will have to investigate

    • Karl says:

      Sounds like they’re already setting you up for a big bill. Do not accept any costs for the repairs.

      It’s been shown time and time again that the fix causes EGR failure shortly after the fix.

      There’s apparently a 10 week waiting list replacement parts due to them failing at such an alarming rate.

      Good luck and let us know how you get on.

  37. Paul Russell says:

    Today my 2010 2.0 Bluemotion Tiguan EGR failed after only 200mls of town driving after having the dreaded update, the glow plug light started flashing and it went into limp mode, i phoned my local VW dealer as what to do i.e do we bring it in or not move it and they said without asking any questions “phone this number and arrange a tow truck and courtesy car” which knocked me back as i have no Vw assistance or warranty they even sent out a VW tech bloke to test it at home all at no cost to me.

    We have been experiencing some issues mentioned on here like loss of power,noisy engine,erratic revving at idle,rattle from exhaust also not long after i had the update i had a phone call from local VW which i missed then i received an email telling me my car needed a health check, i phoned VW but got to a call centre and they said there is nothing to report,even the tech bloke couldn’t understand why the local VW was bending over backwards like this.

    This is as far as we have got so i will try to update (nasty word) when i have info.

    This car is/was my pride and joy i keep it in better than showroom condition now i’m thinking if/when it’s repaired i worried about driving it as more problems could occur.

    • Karl says:

      Hi Paul

      Sounds like a rare occasion where VW actually cares for its customers.

      Judging by their prompt action I suspect you’ll have the costs covered by VW. Do not accept anything less.

      Good luck and let us know how you get on.

      • Paul Russell says:

        Hi Karl

        Went to my local VW (JCT 600 NEWARK) today for a heads up as to whats going to happen and they told me there has been issues with the update and EGR failing and they are going to cover everything so thats great news, did ask about DPF and they were aware of the problems and as i got there as soon as it happened it should be alright.

        Going to speak to a tech bloke later in the week to see if this is right.

        At this moment in time JCT 600 have been very obliging but i have been a long standing customer and service record is upto date

  38. Nicholas Crawford says:

    Hi i drive a 2010 Passat cc 170bhp. In 2016 I was pressured into taking my car in for a free health check. It was always serviced by vw so thought there was nothing to loose. An hour later and a massive bill to replace faulty components including the egr and cooler. I said that there must be a mistake as i had no problems with driving the car and had amazing mpg when driven sensibly. I said I didn’t have the funds and wanted to this k about it. After a week of problem free driving and reviewing the video of the mechanic pointing out in the distance with a pry bar I went back and asked to speak with the manager. He checked with the mechanic and returned stating there was no fault and not to worry.i took it to a different vw garage who inspected it and said I should not drive the car due to a safety issue with the dpf.i contacted vw head office and after many days eventually got it replaced at a slightly discounted price. I did however get the dpf valve that they took off. It was fully working apart from the shaft broken from the valve. The valve operated freely so was not stuck causing the break. I have inspected the weld and can see that it had been levered apart not broken through turning. See above comment regarding the video and said man with pry bar. Hmmmm. I will never buy a vag group car agaim. I also will not be getting the fix as vw will not state there will be no increase in fuel consumption or drop in performance.

  39. Paul Russell says:

    Hi Karl

    As i have said in a previous post my Tig blue motion is have a new EGR fitted this week, i’m concerned about the lifetime of the DPF now could you give me some pointers that i could ask.
    What was the expected lifetime miles/years of the DPF.
    Has any damage been done in the 200 miles since the update.
    What do you think they might say to convince me everything is ok.
    I want to ask searching questions and be able to come back at them.

    Thanks Karl

    • Karl says:

      Hi Paul

      Your concerns are valid, a document from the DfT has confirmed that soot / diesel particulate levels will increase by about 3. This means more DPF burns, more fuel wasted and reduced DPF life.

      The lifetime of a DPF can vary wildly, all dependant on your driving style and habits. If you’re doing lots of short trips it you’ll find that the DPF life could reduce dramatically.

      We’ve put together our top tips on keeping your DPF clean in the article below

      We’re currently putting together an article solely for your DPF concerns after the fix. I’ll drop you a link when it’s live.

      As for what VW will say, I can guarantee that they will claim that the fix makes no difference at all. This is complete BS. You’ll not have damaged any thing as such but I’d certainly voice your concerns to VW direct.

      Please do let us know what they say. I really do feel for all you guys stung by this. I’m doing everything I can to highlight this issue and help others also suffering the same fate.

      Cheers Karl

  40. Paul Huckstep says:

    My VW Polo Bluemotion 1.2’s engine warning light came on the first time I took the car on a long journey after the emissions software “fix” was applied. The EGR valve has gone faulty.
    VW in Llandudno Junction have flatly refused even to discuss fixing the problem for free. I was told today that there is no goodwill available.
    I can’t afford the £1000 to have it fixed.
    I bought the car from new ; I paid extra in the belief that I was doing some good for the environment. I am now stuck with a car whose value has plummeted and that doesn’t work properly. I will never buy another VW or any of its derivatives for as long as I live.

    • Karl says:

      Hi Paul

      No not accept your VW dealership’s refusal for any type of goodwill payment. Call VW customer care and explain your issue and how you are being treated by your dealership. Their number is 0800 333666

      Our survey has revealed that over 60% of owners have had a full good will payment for EGR replacement. No one who has had the fix should be charged – period.

      Good luck with getting it resolved and do let us know how you get on.

      Cheers Karl

  41. Anojan Skandarasa says:

    so far have had no luck in getting my VW caddy fixed.

    After getting the ‘EA189’ fix the egr has failed and so has the dpf but the dealer who did this still state that it has nothing to do with the fix and they have consulted with vw and they state the same apparently so wont even help me or a good will on anything.

    Wish I had never gone in for this fix

    • Karl says:

      Hi Anojan

      I suspect that you would have issues with any DPF warranty work but certainly not the EGR. I suspect that your dealer is telling you porkies and is not willing to offer any good will. The experiences of others suggest that VW will offer good will fixes for the majority of customers but this might just be another case of a greedy dealership.

      I suggest that you take the vehicle to another dealer – they might be able to help you get the good will payment you and everyone else affected by this issue deserves.

      Let us know how you get on. Cheers Karl

  42. Nas akhtar says:

    After my emissions on my 61 plate golf update my egr failed. 3 weeks later I got no where with vw customer services. I lost all hope and was left with no car so I took it upon myself to get it fixed myself from my local car mechanic. I decided to call vw customer services to give them piece of my mind but they said we are sorry it took us so long we will repair it free of charge. After I told them I got it fixed they didn’t want to know and put the phone down.

    • Karl says:

      Hi Nas

      You’re not the only one who experienced the same issue. Egr valves should be replaced as part of the fix.

      It’s disgusting how they are treating their customers.

  43. Sonny says:

    Thanks a lot for your help with creating this article. I too have been advised that my EGR valve has failed on a 2011 Audi A3 TDi 4-6 weeks after the emissions update. Not impressed!

    I have been quoted £1274 to fix this but currently in discussions about getting this completed as a good will gesture.

  44. Sam says:

    I had an MOT and the update done beginning of March on my Seat Altea XL. When I picked up the car I thought the engine sounded ‘funny’ but put it down to paranoia. Three weeks later while driving on a dual carriage way with the kids in the car the engine light came on and the car lost power (I now know it went into limp mode!). Called seat recovery and he said it was the EGR valve and advised me to do a bit of research before taking the car to the dealership which is how I came across this form.
    Needless to say it was the EGR valve. I have been reassured that it shouldn’t happen again but not sure if I believe that. The seat dealership were amazing though only paid £23 petrol to top up the courtesy car I had for the time it took to fix mine.

  45. EsJay says:

    Had my engine fix completed on 27/1/17 for a 2010 MK6 1.6 TDI. In the last two weeks I’ve had the engine warning light intermittently appearing and disappearing.

    It’s worth noting that I have previously had the EGR and DPF replaced at the 40k miles mark under extended warranty. This was done as a gesture of goodwill by the VW dealer at the time.

    Last week the car began “hunting” whilst in neutral and stationary. Engine revs were not maintaining a steady state whilst they should be idling. I’ve also noticed that the fans stay on significantly longer than usual after short journeys. These are the same symptoms that appeared before the previous DPF and EGR failure.

    The car is currently with VW for investigation – but from everything I’ve read above – it appears the EGR has failed AGAIN…and I will have to argue with them AGAIN to fix my car.

  46. Richard Baker says:

    My elderly parents’ EGR Valve was diagnosed faulty 1 week after the fix, after the car limped its way back to VW in Wolverhampton.
    VW insisted that the EGR fault was nothing to do with the “fix” and charged my parents £700 to install a new EGR. That was 2 weeks ago.

    My parents are (as I type) sat on the edge of a very busy dual carriageway (no hard shoulder) and are very scared. They are in a very vulnerable position.

    Once again, the “coil” engine management light was on when the car came to a limping stop. It seems that the EGR, which was brand new and from VW, has failed spectacularly AGAIN. The car will not even start now. RAC are on the way to them. They are in Wales, I am in the midlands of England.

    I am so angry and saddened by this. I knew in my gut that the fix had caused the problem but I assumed that the replacement would be the end of it. Not so.

    BE warned. It might happen again, even if your EGR is replaced (for free or otherwise!).

    Presuming that my parents are rescued by the RAC and brought home, should I be going back to VW Wolverhampton with a solicitor?

    • Richard Baker says:

      PS – They have a 2012(ish) VW Caddy Maxi. Low mileage. Both long and short distances.

      • Richard Baker says:

        PPS – RAC have just turned up and they say that an injector has failed (so maybe not the new EGR valve.)
        Symptoms were the same.
        What is going on!!??

        • Will says:

          Very interesting, about 8 months ago this all started for me and they said it was a fuel injector, so I had it replaced at a cost of £750, when they replaced it they said my EGR may be faulty but they where unsure and it seems to have ran fine until about 2-3 weeks ago when The AA diagnosed an EGR fault.

          Funny how all of this seems to be very common.

          • Karl says:

            VW will deny any link to the emissions fix – but then offer a “good will” repair. How they can get away with this is vert concerning.

          • Richard Baker says:

            Hi Will – Injector No. 4 has failed (fault code P020400) on our 1.6 Caddy – just spoken to local dealership. Quoted £627.36 to replace the injector.
            (After we have already paid £650ish to replace the EGR.)
            They should be refunding the EGR cost and doing the injector gratis.
            No longer speaking to the dealer. Just going through VW UK.
            What is very INTERESTING is that the case manager that my complaint was handed to is in the emissions team…

  47. Paul Russell says:

    Hi Karl
    Thought i would give an update to my new EGR fitted last week.Firstly the car seems to be going ok after only 20 miles,asked to speak to a technician before i left, asked will this new unit fail after 200miles, his response was that the new unit is an upgraded unit with better airflow in the cooling department and that the original units were flawed and that the update has done me a favour as it would most properly failed in about 3 years according to driving habits, also seemed to hint that they had done a software update he didn’t really answer that question.
    One thing that does concern me is that there is no warranty as the unit was installed as good will and would not let me pay anything towards the repair, this does worry me but JCT said that if it fails again i have ti take it up with VW, think i will give them a ring to see where i stand. Would like to hear from people who have had a new EGR and how they are performing.

    Going back to an earlier post by Esjay, the tech bloke said as i phoned as soon as a light came on they would repair free,but they have had people riding about with warning lights on and expect a free fix this will not happen you must go in straight away as the computer registers the exact time when the warning lights come on.

  48. CharlieA says:

    My wife has a Golf 2.0 Mk6 tdi. After a couple of reminders from VW, we had the emissions fix done at the end of 2016. All seemed fine until it went into limp home mode with flashing coil light and then engine light about a month ago. Took it into my local garage who confirmed it showed the EGR fault code, which they reset. It was fine for a couple of weeks but then the same happened again last week. It’s been sitting on the driveway for the last few days and I’ll be calling the VW garage tomorrow morning, armed with your thread!

    • RobH says:

      Charlie A, how did you get on? After having the emissions fix, my wife has the same problem with her car, VW main dealer has quoted me £1350.00 for the replacement of the EGR, strangley there is a shortage of these units, funny that hey! I will be having the same conversation

      • Paul says:

        Rob H please join

        1300 others like you on that facebook page. Plenty of info on it. Dont pay for anything! raise a case with VW

        • RobH says:

          Paul, I had the repair carried out for £105 in the end, with 2yr warranty, not too unhappy about that, but I did hi-light that if the DPF fails I will be back for this to be replaced. I have noticed there are many articles on the internet whereby people could to claim up to £3k from VW, for this scandal. Might be worth a look.

  49. nick says:

    took my seat ibiza in for a recall today and was told that they could not complete the recall as the engine light due to egr problems and then they told me they wold pay 100% for the parts but I had to pay £386 for the labour. what shojld i do?

  50. Kevin says:

    Had a fault on my 2010 WV polo (BM) after the software update. Loss of power etc.. took it to a local garage, the fault code was the DPF sensor, so replaced that (£105) and then the garage suggested a TerraClean to make sure the DPF was clean. The guy for TerraClean was brilliant, he ran further diagnostics and said that the new software was messing up the EGR Valve parameters, and that a clean is not the problem. The guy was great only charged 45 quid and talked me through what i needed to say to the VW dealership. So I went back to VW and said that I had 2 independent mechanics look at the car, replaced the DPF sensor and that the fault has occurred on the EGR valve specifically after the software update. The girl tried to fob me off at first then I asked to speak with management. She then comes back with we will offer you 90% as a ‘gesture of good will, to which I said no, I will be speaking to my solicitor. I reiterated my point that it was their fault since the update and that I already paid money to check out the faults and replace the sensor + time off work/hassle. She then went off and came back with 100% cover (90% form VW and 10% from the local) dealer who ran the software update) but asked if I could give good feedback in return. Hope this helps anyone else with the same problem, I advise going into the dealer who updated the software not over the phone.

  51. Will says:

    Very very disappointed with VW, always had a Berlingo and decided to go all out a buy a VW Caddy, bought a Caddy with VW Listers FSH, which was sold by them from new. With only 1 owner all works completed at an expense and carried out by VW. Big mistake, EGR faulty and have had to have a fuel injector replaced costing £700+ as for the EGR they want £1100, I think this is appalling for a VW to be maintained to such a high standard yet major components are failing at 120k miles. Could have saved all of the servicing costs, gone to a local garage and saved thousands, that would have been there excuse to all of this…….

  52. Chris Jones says:

    Had update to software a week ago. Tonight the dpf warning has come on. Will get in touch with vw shrewsbury tomorrow.

  53. Brendan says:

    I’m not in the UK but in Denmark and have had the same EGR problem with my VW Polo after the update. One repairer tried to take me for the whole amount £900 approximately (the same people who did the update). I got a 2nd opinion (another VW dealer) and now VW are covering £900 but the dealer wants an extra £300… I’m currently fighting this as this is pure greed from the local dealers in my opinion. I do feel VW is doing the right thing admitting liability and paying for the change. In my case, I think it is just a greedy dealer that is damaging the VW name.

    • Karl says:

      Hi Brendan

      We’re seeing lots of this in the UK too. Many dealers offer partial “good will” payments but then expect the owner to cough up over £200 or they will not offer warranty on the vehicle.

      Disgusting service from VW from the UK and europe.

      Let us know how you get on.

      Cheers Karl

  54. Damian Irvine says:


    This article is really interesting and thank you. I have notably had multiple issues with my Mark VI 1.6 TDI Golf since I purchased it from new back in 2010 – Namely regular trips to the dealership since the car was only about 6 months old with the DPF blocking (warning light coming on) and the car subsequently going into limp mode – This was despite the recommended 4th gear 2,500+ revs attempts to clear it down the motorway, then being told it is due to my short trips / driving style although I have always done 10,000+ miles a year.

    After almost 3 years of this ongoing issue and 4 trips to the dealership involving the same driving style conversation and further arguments over why I should pay for them to regenerate my car at £80 a pop, VW finally put a software update on my car (which they insultingly also tried the charge me £30 for, which I also refused to pay!) – Low and behold my car has not ended up in limp mode since and the although the light comes on every month or two, it clears within a couple of minutes with the 2,500+ revs 4th gear trick down the motorway.

    However, once the software update was carried out I had the EGR valve fail on the car – Having now read the above, this sounds suspiciously similar to the issues with EGR valves since the software update for the dieselgate fix being applied.

    At the time the EGR failed I found the following forum discussions on the topic – which clearly demonstrated that the EGR was poorly designed in the 1st place (as was the DPF pressure sensor, which I also have had to have replaced at a seperate time) and which I understand has been redesigned since (as has the DPF pressure sensor). With this ammunition (and a fair bit more arguing) I managed to get Listers VW Coventry to discount the repair from the original £1100 they quoted me to £400, basically the cost of the EGR valve. No wonder more EGR valves are failing now and VW are discounting them so heavily, as they were failing before and the increased usage on the EGR following the fix is exacerbating the existing problem. I would urge any owners now having their EGR valve fail to demand it is fixed for free quite frankly.

    Given this article is saying that there is likely to be increased particulate matter following the “fix”, I am seriously concerned my DPF (which has clearly had a “hard life” already) will fail very shortly and see this as a perfectly valid reason not to have this so called “fix” applied to my car. It may not affect the car’s performance, but will definitely affect my pocket! I have done 95,000 miles in the care and VW have also told me the life expectancy of a DPF is 100,000 – 120,000 miles (should it not last the life of the car though?), so I can’t see it lasting 5 minutes once the fix has been applied.

    Given the problems I have had with my DPF, I actually asked VW if they could carry out an “ash analysis test” on my DPF – The sales guy didn’t even know what this was and after enquiring he told me this would be £150 to carry out I laughed at the thought – £2000 quote for a replacement exhaust system if my DPF failed too – I think the option of cutting the DPF off and sending it to Cemex to clean out and have it welded back on seems the more sensible option at about £500.

    I am now getting letters reminding me I still have time to get this so called “fix” applied. Letting VW “fix” my car feels to me similar to giving a person who has previously broke into your house the keys and asking them to house sit whilst you go on holiday – I simply feel I cannot trust them. I already feel that I was sold a car that was simply not fit for purpose and have had to argue at every turn with VW about the issues being VW’s responsibility at all. VW seem to think anything to do with the DPF failing is the driver’s fault, but the evidence seems to be stacking up to the contrary. I will be interested to see if they offer heavy discounts on replacement DPFs.

    VW are now insulting drivers by making it sound like they have fixed any problems, but it sounds like the car will soon break down and VW will be trying to sweep that under the carpet too no doubt and claiming that it has nothing to do with the “fix” and parts clearly not suitable for purpose.

    Anyway, I hope my post is useful to others and hope that all VW owners stand up against VW in over this insulting farce.


    • Will says:

      Interesting, VW Coventry told me that you don’t have to have the fix done and as they are now aware that I had an issue with the EGR (Seems to have cleared itself) they won’t carry out the so called ‘fix’, sounds like they are not taking any chances at all with being landed with a bill.

      Don’t think I would buy a VW again…

  55. DJM says:

    I booked my Golf 1.6TDI in for a “Spring Check” around a month ago, I was advised by booking confirmation staff at the VW Dealer that the car was due for the Emissions Fix which would be done at the same time. I asked what work would be carried out, response “removal of a line of un required code” which I presumed would be the “cheat” software. Having watched the Emissions scandal like a hawk, I asked what about the air flow transformer unit, no, just the software code removal. So, I phoned VW after checking the Internet again, they were quite clear, it’s a voluntary fix and the air flow transformer is required as part of the fix. Before taking the car in for the spring check, I phoned the VW dealer to say I didn’t want the fix done, they said I would have to sign a Disclaimer, ok, back to the internet to read up “without prejudice” being added to any signature I’d be making. Took car in, explained why I didn’t want the fix applied, noted. Collected car, no fix done, come back anytime, and no disclaimer required. Booking staff said they only book the cars in and can’t debate technical issues, you’d think with something as important as this fix the staff would be let in on the secret or are the car owners considered to be stupid and they won’t do a bit of research first? Of course, no other owners were experiencing any problems after the fix, none that the VW garage would let on about. I’ve never seen the dreaded DPF warning light, had the car since it was 15 months old and 9,500 on the clock in January 2013, it’s now done 60,000 with a drop in annual mileage to 10,000. To avoid DPF and cold start motoring issues, I’ve cut out short stop start driving and about 3/4s or more drives into Town as it’s almost easier (and healthier..) to walk. If I’ve not done any decent long drives in a week or so, I’ll do a burn up for 20 miles to ensure all is well. Cutting out the short trips is good for MPG, I can get 700 plus from short of a full tank, so that’s 60mpg plus. I don’t want the hassle of potentially wrecking the DPF/EGR, fighting over £s and losing all faith in VW. The “bad news” is that VW are or have started adding petrol particulate filters to their new vehicles, perhaps that’s another subject to read up upon to see if there are problems coming in that area as well.

  56. Will says:

    Anyone know whether a ‘Terra Clean’ is worth the £110? The local Terra clean guy says that it would clean the EGR and DPF?

    • Karl says:

      It entirely depends on which TerraClean you go for. If its simply pumping their “highly refined” fuel into the chamber then NO it will not clean the EGR valve. I believe they do offer an EGR unblocking as a separate service.

      With regards to a DPF cleaning they are telling you lies. The TerraClean process CAN NOT unblock a DPF filter. They normally hook a laptop up and run a forced DPF regeneration to achieve this. But if your DPF is full of Ash it will not unblock. The DPF either needs to be replaced or taken off and sent to a specialist DPF cleaner.

      The guys from TerraClean will spin you bu11sh1t just to sell their crappy service. I’d personally steer clear of any of TerraClean.

  57. Will says:

    Thanks for the response Karl, probably put the money towards a push bike!

    • Karl says:

      You’re very welcome 🙂

      We’ll be covering the TerraClean process shortly so watch out for the article.

      If you have a moment please also full out our emissions fix survey.

  58. Anonymous says:

    My Audi had the ‘fix’ a few weeks ago and has started to show signs of EGR failure.

    Here’s my advice to anyone in the same situation…

    Do not contact the garage or dealership about the issue. They will push you towards a £60 diagnostics test and you’ll give them an opportunity to claim its unrelated to the ‘fix’.

    Instead send a strongly worded email to the main UK complaints or customer service department. So for example, or if lookers own the site, also send to I was lucky enough to know the name of the CEO of the site, so addressed it for their attention. When you email these departments, every complaint is automatically logged, the CEO is copied in and they are forced to action it immediately.

    Audi contacted me within hours and admitted they’d had a small number of problem with EGR after the update. They’ve now agreed to fix it FOC and provide a courtesy car while doing so.

    Let just hope it works…

    • Anonymous says:

      Got my car back today. Audi provided a courtesy car for over a week while they waited to get a new EGR valve.

      They admitted the valve failed due to the update. I questioned that if that was the case, then surely the new EGR valve would also fail. I have been assured that this would not be the case, however I’m sceptical. The new part apparently has a 1year warranty…

  59. Michael says:

    EGR fault has been quoted by local dealership as £1299.60 to fix. I pointed out there was no problem before the fix (July 2016). They’ve said it is nothing to do with the fix as this would’ve shown up in the memory of the car’s computer. ‘The fix was only a software update so would not make any difference to this. This is a mechanical fault.’
    I asked what has caused the fault and they said they wouldn’t know as it is an internal fault. ‘It could be soot accumulation but that it is not definite.’
    I pointed out I’d done some homework and seen this VW EGR problem many times on the internet. They can only go from what the diagnostic tells them; they filed with VW to see if there was a good will from VW and it has been returned as zero.
    Only option she has is to call VW Head Office and see what they say. Only if they say no, will I get the chance of ringing VW Head Office myself.
    Are they right on this one or what? Very much appreciate all your hard work on this. I was reading up on your site over the weekend before this call.

    • Karl says:

      Hi Michael

      Sounds like they are taking you for a ride on this one. Firstly I would get in contact with VW customer care on 0800 333 666 and explain your situation. They will open a case for you. With VW on th case the dealership will no say in the matter.

      Make sure you do your home work and do not accept the charge. If needs be then take your car to another dealer.

      Let me know if I can be of any further help – also let us know how you get on.

      Cheers Karl

      • Michael says:

        Thank you so much for the quick reply. Other enquiries through friends range from:
        – £600 at a VW specialist with 2 year warranty.
        – delete and remap it out, so you never have problems again. Darkside Developments do it.

        I’m STILL waiting to hear back from the dealership. Another friend suggested the zero goodwill may be because of the mileage on the car (141,000).

        Really I’m obviously VERY keen for VW to foot the bill.

        • Karl says:

          No worries at all 🙂

          The mileage might be a sticking point. I’d certainly be looking at other options too – it’s just so early to tell the best way forward.

          What ever you decide please let us know so we can help advise others suffering at the hands of the update.

          Did dark side developments give you and further information about the EGR delete and how it might help going forward. Have they done others?

          • Michael says:

            Darkside was just a suggestion from a friend. Only got the call from the dealership around 12 noon so busy trying to garner some advice. Or panic.

  60. Shaun says:


    Wished I’d researched the fix prior to having it done, had my VW Gold Estate “fixed” on 25th March, whilst driving back from Yorkshire at weekend had complete loss of power and into limp mode, at Dealers today for diagnostic test which they state shows no problem with the fix, quoted £400+ for 3 hours labour to investigate a possible fuel pressure issue, but adamant that this is NOT connected to fix, I even talked to Dealer Head of Service who claimed that he’d never heard of this issue before……. I’ve refused to pay and collected the car and have lodged a complaint with VW Customer Service, who have appointed a Case Manager to investigate, lets see how this shapes up, but having read your page I’ll be holding out for full costs of any works that are required to sort this problem on a car that previously was driving great. Very poor approach from the dealers if they are actually aware of the issues, but trying to get customers to pay for fixing their mistake, VW making a bad problem worse by not being open and honest. Thank you for the information.

  61. Mark says:

    I had the software fix in November 2016 on my Audi A3. A month later I got the warning lights on my dashboard and the car went into limp mode, but it tended to clear after restarting the car. This was quite intermittent at first but got steadily worse. I bought a code reader and found the problem to be the emissions system and I asked my local garage to look at it during my MOT in March. They told me that the problem was the EGR valve and that they can’t get hold of any because Audi have bought them all, and suggested I took it to Audi and complain.

    I took it to Audi and they replaced the EGR cooler for free (Audi emailed me to tell me the garage had done this off their own back and it wasn’t a fault connected with the software fix!)

    Six days after picking my car up and the car went into limp mode again, this time without any warning lights. The car is back in the garage now saying the fault is with the turbo boost pressure sensor and that it isn’t linked to either of the two fixes. The cost of repair will be £210. I will argue that they should pay when I go to pick up the car as it seems to be too coincidental to be an un-linked fault.

    • Mark says:

      I have now just been told that they fitted the new pressure sensor but it hasn’t solved the problem, and I will be looking at a new turbo. ‘It will be expensive’ they said.

      I’m now looking for links between turbo failures and EGR valve failures.

  62. Paul Lambert says:

    i had engine management light flash up a couple of times in past then after fix it continued and i noticed that cooling fan operating more frequently. Seat dealer have said cost for egr is £974 plus 5 hours labour , they said as i had not had car serviced at seat dealer it may not give any discount , the car has full service history at Vw dealer and i am now waiting to hear if seat are willing to give any help with costs .

  63. bob says:

    i am the latest to experience an EGR malfunction following the VW emissions fix. like many others i wish i had not had the work done.

    My 2010 polo 1.6 tdi has passed every mot without any problems. i will see what VW say on wednesday when they look at i I will be armed with your article and let you know what happens

    • Karl says:

      Hi Bob

      They really don’t have a leg to stand on. If they try and fob you off go to VW Customer care and raise it with them. Also be sure to fill out our survey

      Good luck and let us know how you get on.

      Cheers Karl

  64. Bronzegoat says:


    Just thought I’d mention my own experience of the emissions fix. I have a 2008 Passat 2.0 TDI which went in for the emissions service a month or so ago. A couple of days after this the had a few engine faults flashing so took it back to VW Sinclair in Cardiff. They found two faults, glowplugs and throttle valve leaking oil. Their opinion was that they were unrelated to the emissions service. I wasn’t convinced so took the car to my regular mechanic who found a third fault: EGR valve.

    I rang VW back and told them about this and explained that I wasn’t ready to accept that my issues weren’t related to the emissions fix. They said they would take another look but couldn’t fit me in for a couple of weeks. I was offered the option of dropping the car in just in case they had a cancellation.

    The interesting part is that during my phone conversation with the guy at VW, he said that they couldn’t fit me in earlier as they were packed to the rafters with cars being returned with EGR problems.

    I’ve just collected the car after leaving it with them for two days. They have replaced the EGR, throttle valve and Glow plugs and the car is running well. Total cost = £0

    I want to add that the guys at VW Cardiff were great and are clearly working bloody hard to sort this out.

  65. Rich Pike says:

    I have a Passat 2.0TDI, 2008 model. VW collected it for the recall and told me while they had it they would go round the car to make sure there were no other issues. Immediately I was cynical and sat waiting for the call from them to say there was something costly wrong. They did tell me they would film the whole thing and send me an email link to the video (this never happened).
    Low and behold, the phone rang and they’d found a broken spring, cost to replace £230 (that’s a heck of a spring!). To their credit, they did manage to negotiate a free of charge fix as a goodwill gesture since it was discovered during the recall.
    I was impressed. The car came back cleaned and ‘fixed’ and I was very happy.
    Exactly one week later an Engine Management light came on – exhaust gas issue. I called VW and they said they would take a look, and would waive the usual £85 diagnostics fee. They did this, and apparently found a split sensor cable, which they fixed, free of charge, and sent me on my way (with the car cleaned again). I was impressed and very happy.
    On both occasions, I was told I would receive a zero value invoice for the work undertaken (these have still not materialised – I am always suspicious of missing paper-trails…).
    One week later, the light was back on. The car was smoking, the fan was running for several minutes after stopping, and the performance was getting sluggish. I called VW again, and they again offered to look at it free of charge.
    This time, however, I was neither impressed nor happy.
    The explanation went along the lines of this:
    “We’ve discovered a mechanical issue that seems to be down to wear and tear, common in such a high-mileage vehicle. Something has worked loose in the exhaust system which has caused a big dump of oil into the turbo, and this has also now clogged the diesel particulate filter. Both of these will have to be replaced. This will work out at around £3,500. (!!!!!!!!!) We’ve spoken to VW to see if there’s anything they can do, but they have declined on the basis that it has nothing to do with the emissions recall. Would you like us to proceed?”
    At this point, once I’d picked myself up off the floor, I decided to just go and get my car and bring it home while I considered my options. I was going to take it to a local mechanic to see what he could do (presumably at half the price, if indeed this was the problem) but then discovered all of this online information about very similar situations.
    My car ran perfectly before this recall. I assumed it was mandatory. They have wrecked it and I cannot afford to fix it. I didn’t but it based on certain emission levels, I bought it because I needed a very reliable car and these are supposed the be up there with the best (and mine was, just a few weeks ago).
    I’m planning on printing off every bit of data I can find on this situation with shared experiences of fellow sufferers and taking it to the dealer to say “what are you going to do about this? Clearly this is no coincidence, I need you undo everything you’ve done and I want to see a zero-value invoice this time…”
    What do you suggest?

    • Karl says:

      Hi Rich

      £3500?! What exactly are they planing to do? Replace the entire engine. Do you have a break down on the costs?

      I certainly suggest you fight VW over this. Their actions in good will are already an admission of liability for the issues.

      Please keep us up to date with how you’re getting on – let me know if you need any information.

      If you get a chance please do fill out our survey.

      Cheers Kar

      • Tracey says:

        Has anyone had there lambda sensor come on after having the reset done. Mine came on within 24 hours of the reset, local dealership are saying there’s no link. I don’t believe that as its the exhaust gas sensor

  66. Rich Pike says:

    I know – insane, right? Apparently £900 for the turbo, £1,200 for the DPF and 7.5 hours’ labour. They did offer to do the parts at their cost and the labour discounted, bringing it down to £2,800. Still probably more than I could get if I tried to sell the car…

    What makes me even more suspicious is that the light is no longer on, there is no constant smoke and the turbo is generating pressure. How can that be the case if the situation is how they describe it?

    I will be going back to them this week with a fistful of examples of similar situations and will fight my case. I’ll let you know how it goes, and I’ve filled in the poll & survey.

    Wish me luck!


  67. NickT says:

    VAG have just agreed to pay 100% of the cost of replacing my EGR.

    I had been in contact with VAG about difficulty in starting and then a week later it went in to limp mode on the motorway.

    I took to Beadles and gave them my VAG complaint reference, and emailed VAG and Beadles a copy of this article and a chronology. My diesel fix had been completed 6 months ago, but I started noticing significant changes in starting after 3months. I had only completed a 1000 miles but had mainly used the car on dual carriageway/ motorways and had topped up with premium diesel from time to time. I also have a full VW service history, a service plan and bought as an approved used car from a main dealer.

    No questions asked: Beadles liaised directly with VAG and then contacted my to say the car will be ready in 3 days with VAG providing ‘a 100% goodwill gesture towards the cost of repair’. I am waiting on confirmation that the cost of the diagnostic will covered and that I will receive the standard two year guarantee.

    Great customer service from both VAG and Beadles.

    • NickT says:

      Unfortunately the car will not be ready today as Beadles are ‘still waiting for a couple of gaskets to come in’.

      But Beadles have confirmed that I will get the ‘VW Approved Specialist’ warranty of 12 months and a receipt to confirm repair.

      Good luck to everyone else.

  68. bob says:

    Took my polo 1.6TDi to lookers blackpool this morningwith it’s EGR malfunction

    Lookers have just rung me to confirm that the EGR failure appears to be as a result of the ‘fix’ and that they will be contacting the warranty administrator tomorrow to authorize the repairs…as and when they are able to obtain the part!

    FYO, i had already spoken to VW customer services last friday to register my displeasure and made a formal complaint. I don’t know if that helped but i figured it couldn’t do any harm

  69. Michael says:

    So I waited for VW Customer Care to call me. They didn’t and the manager reviewing my case wasn’t returning from holiday until the 24th April (my Passat went in to VW Local dealership on the 9th).
    VW Local chased Customer Care for an answer and returned with ‘all parts and labour will be covered’. I asked about the £65 diagnostic and they hadn’t asked about that.
    When I picked the car up there were no charges whatsoever.

    There was quite a lot of ‘we’ve washed and cleaned your car for free. You can always bring it in for a visual check and we’ll do it free of charge.’ Also ‘Here’s our visual service check for you to watch free of charge’. Didn’t receive that emailed to me even though it was sent and again while I was there.

    I said thank you very much but was concerned I could’ve dropped £1300 without a second glance if I hadn’t done some research and questioned it. Why the change of response I asked?
    This seemed to become a general flighty bit of answering: VW Local may have asked for good will ‘to keep this customer who hasn’t been with us for long’ (I’ve only ever gone there for the emissions fix). VW Local have had to pay half the cost I was informed.
    There was no definite answer given and I had to shoot off. Shame really as I could’ve stayed and really dragged an answer out – it still wasn’t anything to do with the emissions fix though.
    As an added point, whilst waiting to be seen, I overheard another customer discussing an EGR fault with a service representative. Hmmmm….

    • Michael says:

      By the way on the documentation I could see the original ‘NO GOOD WILL’ written on the inspection sheet.

  70. Lindsey says:

    I had the emissions update completed on my Audi A3 in December and a week later my car was losing power using more fuel and eventually begun going into limp mode. Audi had my car back 3 times telling me there was nothing wrong on the 4th visit they confined the EGR had gone.
    After months of contact with audi saying they would look into the matter I decided to just pay for the EGR myself, however my macanhic was unable to get the part and there was a 4 week wait for stock. This was proof that I was not the only car effected. I got straight back onto Audi and they eventually replaced the EGR “as a gesture of good will”.
    Everytime I spoke to head office they all said the same thing “your the first person that is claiming it’s the since the update”.
    Well two weeks on from having the work done I have now had a warning light for the particular filter 🙈.
    It’s absolutely disgusting how they’re denying that this update is not causing the EGR’s to fail.

  71. Tony says:

    Hi there,
    Thank you for this very informative thread.
    I am in a weird situation. I have purchased a 5 years old Golf with a 1.6TDI which was fixed at some point last year I guess.
    I still haven’t collected the car or paid for it, just a small deposit.
    What shall I do now? Having read all this thread I’d be tempted to ask for a 100% warranty on EGR, plugs, particulate filter warranty or I’ll leave the car where it is.
    What is your advice please?

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