The Volkswagen Group is systematically refunding owners for EGR failures after the emissions “fix”

Our article regarding EGR failures after the VAG emissions “fix” prompted many of our readers to get in touch looking for urgent help and advice. The sheer the number of Audi, Seat, Skoda and VW owners who have experienced EGR valve failure post fix proves it’s NOT the coincidence they claim. The Volkswagen Group has unknowingly acknowledged that their fix is the root cause for these failures.

We’ve been contacted by three owners (so far) who suffered the same EGR failure post “fix”. They advised us that the costly EGR replacement has been provided as a free / heavily discounted “good will” gesture by the manufacturer. This very generous move wouldn’t have been offered if the VAG Group was not absolutely certain that the fix was responsible for the growing number of EGR failures in their cars.

We first heard from Simon earlier last month, he was able to secure a heavily discounted replacement of his EGR valve on his car by Basingstoke Audi. Like most owners, his well maintained car was not having any EGR valve issues before the EA 189 NOx emissions issue fix was applied. 

My EGR has failed after the emissions fix, what can I do?

Dealerships won’t be falling over themselves offering to cover the the £900+ repair bill for a new EGR valve. It’s in their interest for you to pay the bill using your hard earned cash.

Our sources advise that their dealer was dismissive that their EGR failure was related to the fix at first, claiming it was a mere coincidence. Don’t let this fool you and please do point out that the following dealerships have managed to secure a “good will” payment for the replacement.

  • Basingstoke Audi (heavily discounted)
  • Stoneacre Peterborough (Seat) (92% refund)
  • Volkswagen Cheltenham

We would advise against going in all guns blazing but the fact that other owners have already secured FREE replacements will help your corner. Please do point them in the direction of this article if you think it will help.

Will they pay all of the costs?

In all three cases, owners have been informed that the dealers have had to consult the manufacturer direct regarding the issue. In each case the entire / majority of the cost has been provided as a “good will” gesture.

The very fact that manufactures from the  VAG Group are offering full refunds is enough to assume they not only acknowledge the issues but also take full responsibility for it.

If they refuse to do so then please do persevere. By the very fact that manufactures from the VAG Group are offering full refunds is enough to prove they acknowledge the issue and take full responsibility for it.

We suspect that the refunds are in part a way of reducing the bad press and publicity of the issue. We’re here to make sure that does not happen!

Why has my EGR failed after the emissions fix?

In order for VAG group cars to pass emissions regulations they have been bound to offer a “fix” for the affected vehicles. This fix alters the vehicles injection process and increases EGR usage. Apparently, these changes will not have an effect on particulate levels however due to the fact they’ve even mentioned this we suspect that DPF regenerations and failures will also follow suit.

You can read more about this in our article – Is the VW, Seat, Audi and Skoda dieselgate “emissions fix” causing EGR valves to fail?

Will my DPF will fall too?

We hate to the bearer of bad news but we saw this coming as soon as we learned what the software “fix” entailed. The changes to the injection system together with the increases usage of the EGR valve will cause the engine to produce more diesel particulate matter. This will increase the rate of which DPF regeneration occurs and thus reduce the lifetime of the costly filter. Taking into consideration that the design of the DPF systems were flawed in the exact vehicles requiring the fix, it’s a certainty that you’ll have your DPF life shortened substantially.

In fact we’ve already had this noted by a VW owner who pointed out that his fans are staying on much longer and with a higher frequency after his usual journeys. This excessive fan activity is a tell tale sign that a DPF regeneration is in progress.

We’ve also been speaking to one VW driver who has proven that the fix increases DPF loading by a substantial amount. He’s currently lobbying environmental groups and the government to take note of this. More on that very soon so stay tuned!

Take our Dieselgate poll

** Update 13/03/2017 **

Our poll has proved to be hugely popular but its giving the full picture behind the emissions fix scandal. We’ve put together the VW Emissions fix survey to see how you’re all affected by the issue. Click for the VW Emissions Survey

We’re keen to see how the issues surrounding the dieselgate scandal have affected your perception of the VW, Seat, Skoda and Audi brands. Please take a moment to fill out our diesel dieselgate poll. Click for our dieselgate poll

Let us know your experiences

Please do get in touch is you’ve also had issues with your EGR valve after the fix. We’ll do everything we can to help you so please do let us know your experiences, good or bad. Any information you can give could help others in your situation. Please comment, share, tweet and like!

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Karl is the editor and owner of this glorious website. He currently writes for numerous environmental websites, producing content for the greater good. His experience in graphic design, Wordpress and all things automotive have helped sculpt into its current form very humble beginnings. He has numerous IT qualifications, a red belt in Taekwondo and likes craft Ales. Get in touch via our Contact Page

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87 comments on “The Volkswagen Group is systematically refunding owners for EGR failures after the emissions “fix”
  1. Martyn Maynard says:

    Keep up the good work.I think VAG tactics are don’t admit anything until absolutely necessary. You’ll have to keep pushing every step of the way

    • Karl says:

      Hi Martyn

      You’re absolutely right! The fact that they are doing the EGR replacements for FREE is admission in itself. I really hope people wake up to this fact. It certainly won’t go in their favour in the upcoming lawsuit against them

    • Ross Barbour-Andrews says:

      I own a 2012 blue motion tech golf 1.6 bought from new.
      After the application of the ‘fix’ my car has a failed EGR valve. I have been quoted £1063 for a replacement.
      Within an hour I have been offered a 90% discount on parts and labour. I have been told if I make no contribution to the costs then I will receive no warranty for the replacement part. If I pay the other 10% I get a 2 year warranty.
      Why should I pay anything if it’s their fault the part has failed? Can they actually legally do this? Also what is the likely hood that the ‘new EGR valve’ will in turn fail. Do I now own a worthless vehicle?
      I didn’t t know I could have declined the recall, I now wish I had. I’ve done 98k miles in it and I like it but am I now sitting on a car that will continue to fail through the life of the car.
      I’d love to know where I stand.

      • Karl says:

        Hi Ross

        I can understand your worry here. Im utterly amazed that VW have the cheek to bring warranty into the equation. If they are replacing the part under good will than that should also extend to providing a parts warranty for the affected item.

        I personally would ask to speak to the manager of the dealership and put your case across. I suspect that the dealer is wanting their cut of the cake whilst still claiming the entire pot from Vw.

        With attitudes like this can see consumer confidence destroyed at a time when VW should been doing everything they can to win back trust.

        I’d be interested to know which dealership you are using. I’d like to speak to them about this so I am able to give a better response to your question.

        Cheers Karl

  2. MR HAASE says:

    VW turned off the EGR valve with delete device because the engines will not run afterwards it’s nothing to do with emissions

  3. MR HAASE says:

    I would under no circumstances take my vehicle for the recall they will ruin it

  4. MR HAASE says:

    People should be aware that an EGR failure will put your vehicle in limp mode this can be a safety issue VW. Should stop The recall

    • Nikki says:

      My EGR failed and went into limp mode, VW have offered to give me the car back for the week between now and when they will do the replacement and said it’s safe to drive… absolute joke!

  5. Mark Hyde says:

    Many thanks for the article Karl, at last someone who is reporting the ‘hidden facts’ surrounding the emissions scandal. I have a 2015 Tiguan which I purchased new and 5 months later I find out that I’ve been deceived into buying a vehicle not as described. I’ve decided against having ‘the fix’ done due to overwhelming evidence of post fix problems. I will only be happy if VW offer a ‘buy back’ scheme & compensation similar to that offered in the U.S. Keep up the good work. ?

    • Karl says:

      Hi Mark

      You are one of the growing number of people who are opting not have the “fix” done. Had my Skoda diesel needed it, I’d make the same decision.

      VW should be offering all owner the option of a buy back. This whole situation has had undermined the brand and hurt resale values in the process.

      I foresee tough times for the VAG group.

  6. Andrew says:

    I have two SEATs in the household. Both recalled.
    First one (Exeo) no problems at all.
    Second (Ibiza) suffered this issue. Failed with P0407 and P046C codes – both related to sensors in the EGR.

    Have been suggested that the update causes the EGR to move to a position its never been asked to move to before which therefore causes this to fail and go into limp home mode.

    • Karl says:

      Hi Andrew

      Thanks for the information. If what you suggest is true then it’s inevitable that cars will experience issues after the update. We fail to see why they would do this unless its to ensure that the EGR valve is replaced at the owners cost after the update.

      We’ll do some more digging with regards to those codes.

  7. Nikki says:

    My MK6 Golf went into limp mode early this week, VW came and collected it to investigate, they called to say the EGR valve had gone and that it was £900+ for the repair. They have contacted VW to ask for a reduction and they have agreed to do the work free of charge. The service department called back to say that the fault is nothing to do with the “fix” as the EGR failure on our car was due to a “leak” whereas if it was to do with the software update it would have been a different component within the EGR (electrical failure). I’m not sure I buy this as the car is way out of warranty (6.5 years old) and they wouldn’t be doing it for free without good cause. I’m now concerned that the DPF and other related parts will start to pop within the car – wish I’d never taken it in for the recall! Would completely advise against it, but not sure what the ramifications are long term if you don’t have it done, they haven’t said!

    • Nikki says:

      On top of this, I’ve now had the car back less than a week since the EGR valve replacement and we’re having more issues. There was initially lots of knocking and rattling which seemed to settle down but the MPG is VERY low (19mpg in a 1.6 Bluemotion when we would normally get above 50mpg). The fan is also staying on after turning the ignition off on short journeys and there is the occasional rich smell of diesel both inside and outside the car. VW have taken the car back today and I’m waiting a response… Not happy! We ended up contributing £67 to the replacement of the EGR valve last week as the dealership said we wouldn’t have any warranty without a contribution… so glad I did now!

  8. MR HAASE says:

    The EGR valve his powers buy tiny electric motor which opens the valve it is closed buy two small Springs which cannot cope when the valve is full of soot it’s been designed on a computer which in reality does not work

  9. Andy Reynolds says:

    I’m a member of a Facebook group of 350 members (and rising all the time!) of VW customers that have either :-
    Decided NOT to have the ‘fix’ carried out
    Had the fix and have been left with a vehicle that is less powerful, has less ‘usable’ torque, noisier (engine rattles at certain rev’s) full of vibrations, lower MPG and many of them have had to fork out four figure sums for the EGR failure!
    Some of them have demanded VW put the old software back but dealers have said it’s impossible (?!?!) and many of the dealers have said “The failure is nothing to do with the update”!
    Some of the members have had the update applied without their prior consent and feel cheated.
    As you have stated above they now all fear for the future reliability of their engine/EGR/DPF etc etc – How long before their newly fitted EGR valve fails again?
    Will VW reduce the mileage/time limits for engine oil changes?
    Many members have felt the need – and they feel the only option open to them – to look into having an after market ECU Re-map at yet more expense! Terrible situation!
    The FB Group is called (if anyone is interested) :-
    The Volkswagen diesel customer forum (Emissions scandal)
    It’s a closed group, but just apply to join and be amongst people in the same situation

    • Karl says:

      Hi Andy

      Considering the severity of VWs “cheat device” its expected that they had to make a compromise when it comes to the performance and refinement of the vehicles effected. I’m personally disgusted with the way that they have handled their UK customers – especially when you consider the payouts offered to US owners.

      I’ll look into the remap side of things, we have some contacts in the tuning industry that might be able to shed some light on this.

      Please do share our page on the group and invite people to have their say. I’ll also link back to your group if thats OK?

      • You certainly can link to our group (I’m not an admin, just a peeved VW customer of many years who has now ‘lost his way!’) and I’ll again share your pages (you’ve been mentioned before) and recommend members to state their problems here – some have done so already i think?
        The more people who can join forces the more of an idea everybody has of how far reaching the problem is – I’m sure there’s many VW customers out there who have ‘after fix’ problems who don’t realise how many others are suffering the same fate – and perhaps have been fobbed off by VW?

        A link (that may or may not work??)

        • Karl says:

          According to the website over 25,000 owners have stepped forward so far, I dread to think how many vehicles in total could be effected.

          According to the site my 2015 Skoda Octavia VRS is eligible to join the claim even though its EURO6. I’ve not had a recall letter and I wouldn’t even consider taking it in if they offered it.

          My worry is that they update the software without my knowledge on its next service – which is due very soon.

          • Andy Reynolds says:

            Inform the dealer at service time no way you want the fix done – Members have had to sign a No Predujice waiver at the dealer and other members have drafted a letter for the service manager to sign to the same effect. A BIG note on the drivers seat/steering wheel etc etc…. Makes them liable I feel??

  10. kim hobday says:

    Hi, i have just had the fix on my tiguan and less than 24 hrs later i have had the warning light for catalytic converter failure come on. I have contacted the vw service centre immediately and now they are to call me tomorrow (Monday) to arrange taking a look etc. I am sure they will advise Egr valve failure – i am 100% sure the fix has caused this problem. I await to see how this will be handled but I would appreciate any help in getting VW to fully resolve this problem.

    • Karl says:

      Hi Kim

      If it is your EGR valve then I suspect they will try and make you pay for a full replacement for £900+

      Do not accept this and push for VW to cover the cost of this. We’ve had a few people manage to get it replaced for free and so should you.

      Please do let us know how you get on. Good luck.

  11. Deborah Stocker says:

    Hi, I had the fix last Wednesday on my Golf 1.6 and within 30 miles of driving, my car had experienced loss of power, limp mode etc. I called the dealership who denied it having anything to do with the service action but by Friday I had to call roadside assistance and have my car recovered and taken back to the dealership.
    Still waiting to hear back from the them but I strongly suspect egr valve failure will be the problem. Absolutely gutted – I love my Golf and prior to this it has never had any problems.

    • Karl says:

      How they can say it isn’t related is an absolute joke.

      We’ve had people confirm that VW have paid for th full cost of the EGR replacement if you kick up enough fuss.

      Good luck and let us know how you get on.

  12. Nick Duff says:

    Seat Ibiza 1.6

    Emissions recall fixed
    Less than a week later, Emissions Warning Light on.
    Went back to dealer who claimed NO KNOWLEDGE to link the two…
    Next day, the Diesel Plugs warning light on and the car was in a permanent LIMP mode.
    Car been in Seat Dealer in Croydon – the bill is £1400.

    How can I claim this back?!

    • Karl says:

      Hi Nick

      As had been said on the Facebook group you should refuse to pay the bill. Many people have had their bill either waived or at a huge discount.

      It’s amazing me how this hasn’t hit the press yet! It’s an absolute farce and no one seems to be covering it. I suspect they have a deal with the press to keep it quiet.

      Good luck and let us know how you get on.

  13. ahmad says:

    hi, i have a caddy 1.6 tdi with EGR fault (when the fault indication light turned on i called RAC their diagnostic tool showed EGR valve frailer). The so called “fix” is no applied to the van yet. contacted VW on the phone they say it is not there problem and we have to pay for the repairs. i have not contacted the dealer ship yet. what should i do please advise.

  14. Karl says:

    Hi Ahmad

    Please don’t take no for an answer from VW on this. They have been refunding / replacing the EGR valves for free.

    Get in touch with your dealer and explain the issue – feel free to point them in this direction too.

    Good luck and let us know how you get on.

    Cheers Karl

    • Simon says:

      Just to add to what Karl says, I was one of the ones that got a full refund from Audi UK. Do not let the dealerships fob you off, go straight to Audi UK either through the customer services bit on the website or directly on the phone 0800699888 option 1, Roheet was who I spoke with and he was a great help.
      2 days after the ‘fix’ was done on my A3 the engine management light came on and it went into limphome mode, the dealership denied it was anything to to do with the fix and quoted me £1230 to replace the EGR cooler. If I had a service with them, as I didn’t have an Audi service history, they’d give us a 50% discount. Begrudgingly I decided to go ahead with it mainly in case there were any other problems.
      There is a longer story but basically I contacted Audi UK via the website complaining about the sheer coincidence of part of my emission system failing so soon after they had modified the emission system.. After a couple of months they did refund the full amount but I had to still pay for the service, which kind of irked as it didn’t need one at the time and I just got it done to get the 50% discount.
      They know there is a problem they’re just not going public about it, yet!

      • Karl says:

        Thanks for the information Simon.

        As you can see from the new comments we’ve had, the issue is becoming more wide spread by the day.

        There’s a Facebook group also gathering momentum with similar experiences.

        Surely the VAG group can’t sweep this under the carpet for much longer. I’m still very shocked that this issue hasn’t had the publicity it deserves.

    • Ahmad Hassan says:

      hi Karl,
      The dealership came back to me and said “As a good-will gesture” VW would pay for the part and half the labour, which meant I would have to pay 342+vat. When I started asking why EGR failed at 30000 mile’.. and EGR failure is an on going issue he didn’t have an answer for me.The chap said to me i should speak VW customer services. i asked him for the number so he put me on hold for 5 minutes he then said to me ” my manager said we will sort it out for you at no cost” i believe that at first he thought i would be easily swayed and pay what they asked. However as the conversation progressed and I mentioned blogs/websites such as yours they then realised I had done my homework. It seems that as much as they try to deny it,they know there is an issue with the EGR whether pre or post Nox fix. At present I have opted not to have the fix done even though they were insisting as they claimed it was for “safety”…now that is definitely not what VW corporate says as they claim performance and safety are not affected!?! So which is which? I hope that all VW owners research the web for advice such as yours backed up by real life examples such as mine.Please keep up the good fight.
      Thanks again, Ahmad

      • Karl says:

        Hi Ahmad

        Great result!! You did the right thing by doing your homework and you got the result you and other owners deserved.

        I suspect that the dealership wanted “their cut” of the repair and would expect they would have claimed the entire cost from VW and pocketed the £342+vat.

        This mounting evidence shows the VAG group and dealer network as the disgusting bunch of criminals many have claimed them to be.

        I’ll be putting together an article about your case if thats OK? I’ll drop you a quick email.

        Thanks for letting us know how you managed your situation. I hope that it will help others with similar problems 🙂

  15. Lorand says:

    Hello i’m really surprised how many cars are affected by this thing and i thought i am that unlucky man with this “emission software update”.
    I took my car to the Bristol Audi for the update at 10 am at 12.30 i get my car back and just about 5 min drive my car start smoke and when i accelerate i can hear a noise from the back of the exhaust,i took back to them and they keep telling me they don’t have anything to do with that and it’s not linked with the update but they told me it could be the EGR valve or the DPF sensor and they could fix it for me for £800. So i took my car from them and i checked with an independent garage and they told me the throttle body working out of range and the DPF sensor need to be replaced,i changed the throttle body and DPF sensor i cleaned the EGR valve and still smoking after the exhaust system warms up.The car drives ok no power loss only the smoke!!
    Please help the EGR valve has anything to do with smoke?

  16. Rebecca says:

    I have a 2012 2.0 TDI Q5 that ran like a dream until I had the updated software installed last Friday 3rd Feb. The vehicle now has a EGR valve, turbo and injector pipe leak problems. They have quoted £2000+ for the work needed, it’s an an absolute disgrace.
    There is a 430+ and rising Facebook group here

  17. Tim says:

    Hi Guys, reading this with interest and as a Golf 6 1.6TDI 105 owner, with experience in vehicle powertrain design.

    It’s no surprise really that the software update has triggered a raft of EGR valve failures.

    They are a poorly designed and weak unit prone to failure, with something like a 70k mile lifespan. The motor is small and the gears inside plastic…in a unit that operates from ambient to 300c every time you start the car from cold. The valve is combined with the cooler (a water jack around the exhaust gas passages) as one unit for packaging reasons, so hence the considerable cost. The same unit is used on 1.6 and 2.0 cars across the brands and range. As far as I am aware there’s been no design changes to improve durability – so a new unit will break again in the future.

    So here comes along new software which requires a lot more egr activity and larger valve opening than it’s used to – bearing in mind carbon fouling – the valve itself operates in the exhaust gas stream.

    Now my personal thought is that a new egr valve combined with the new software will equal a higher rate of valve failure through increased activity of an inadequate part, and a knock on effect of the cooler, intake and pipework becoming blocked through the greater particulate matter the engine is creating.

    Increased DPF regens are being reported and the point at which its full of ash and requires replacement / cleaning will be sooner.

    My own car – well its had new software, but not at the VW dealer. Draw your own conclusions on that.

    • Karl says:

      Thanks for that insight Tim!

      We’ve had a few people also confirm that the EGR system will be much more prone to failure after the fix. In one case the error shown was that the EGR valve had opened beyond its operating limits.

      I personally feel the era of diesel will be ending very soon – these types of issues together with tax hikes will see the move to petrol / hybrid & EV vehicles much sooner than we thought!

      With regards to your software “fix” do you know if it can be applied to reverse the changes made by the emissions “fix”?

  18. Martyn Maynard says:

    You may be right about the era of diesel ending soon. But I can’t help thinking that if all those concerned had been open honest and transparent from the start things could have been different. Technical problems don’t go away by sticking your head in the sand.

  19. steve vickers says:

    Had the ‘fix’ done on 9th Jan at VW Dorchester, glow plug 2 failed with 100 metres of the dealer whilst going home. Replaced the following day for £75.00. Not happy. Next journey was to Heathrow where the car was parked for 32 days. Coming home the EGR warning light came on whilst on the M25. Did not notice any changes until leaving the M25 where it was ‘painful’ pulling away from roundabouts. Stopped for 30 minutes, restarted the car and the warning light stayed off for the remainder of the 100 mile journey. Took it back to the dealer who confirmed the EGR had been logged as a fault. They offered to change it with a 90% discount. Whilst at the dealer, overheard another customer being told they had to replace a glow plug on his vehicle. Have now read all the comments on this website and realise what a mess VW have got into. I tried to find out about the ‘fixes’ in the US but it seems that owners could take their cars back to the dealers for generous trade in deals. Could not find anything about the ‘fixes’ in the US and how cars were affected there.
    I, also, cannot understand how this has not made the papers, how are VW getting away with it?

  20. Jonathan Bower says:

    Exactly one month after the ‘fix’, flashing glow plug icon appeared and car (VW Passat 1.6tdi 2013) went into limp mode halfway through a journey. Dropped into Halfords just to run a diagnostic (FOC) but the manager already new what the problem was and their diagnostics confirmed a permanent EGR valve malfunction. Apparently a major energy supplier whom Halfords have a servicing contract with are having the same problems with their VW Caddys after the fix has been applied.

    Contacted the main dealer who applied the fix and drove the car back in limp mode and is with them today for a further diagnostic (£75). Of course the guy at the dealer is denying any link between the fix and this apparent EGR failure, but further ‘discussions’ will be had as I am simply not going to fork out a fortune to VW on something which is clearly related to the fix that they have applied.

    • Jonathan Bower says:


      Volkswagen main dealer replaced EGR valve / cooler & pipes with 90% labour and 100% parts goodwill applied. In fact I only had to pay the £75 diagnostic charge.

      However not sure if I will be keeping the car for much longer as I’m sure in the not so distant future other parts such as the DPF may fail and I can only see this becoming a growing problem for Volkswagen as more and more people realise that the evidence points to the fix actually causing more problems than it resolves.

      • Karl says:

        Hi Jon – thats a great result. You’re not the only one who’s lost confidence with the brand. It’s one big almighty screw up for everyone effected.

  21. William says:

    I had my EGR valve fail 2 months after the software update was applied. Contacted VW Customer Care and it’s currently in diagnostics to confirms the fault and to see what sort of goodwill gesture they can offer.

    Nationally there is a shortage of EGR valves presumably because so many of them are going wrong.

    • Karl says:

      That in mind I find to hard to see how they can still claim that these issues aren’t to do with the fix.

      Make sure they cover the entire costs of the repairs, there’s more than enough proof in this page alone to make sure of that.

      Good luck and let us know how you get on 🙂

  22. Andrew Harvey says:

    Hi there, 3 weeks after the ‘fix’ my wife had all the issues reported by others with her 1.6 tdi polo. We have been struggling to get it booked with the dealer as they are so busy. So have to wait another week to get it checked. I put it on my fault reader and it said it was the EGR valve.

    When she made the appointment the staff we very unhelpful and actually very rude about it. Fingers crossed all the homework im doing will prove the point that its their problem and not just a wear and tear issue.

    • Karl says:

      Hi Andrew

      Here’s hoping they sort it for you. Do not accept any associated costs with a repair.

      Let us know how you get on.

  23. Tam says:

    Had the emissions update and glow plug light came on the next day along with emissions light. After two trips back to seat they said I needed a new egr valve. They were shocked when I said it was replaced last november. After saying something about the part not being standard (as had it fitted by a local garage) they said they would do it for free as I had been back and forward a few times. No way would they pay for it if it wasn’t a direct result of the upgrade. Making me worried about future replacements but what can you do!

    • Karl says:

      Hi Tam

      Its looking like all VW dealers will eventually crack and offer the replacement EGR valves for free. I suspect that VW has costed the EGR replacement into the recall.

      The update does increase direct emissions from the vehicle and will cause extra DPF loading. Your DPF will need replacing much sooner than it would without the update. At this point is still too early to see any other issues relating to it.

      Let us know how you get on 🙂

      • Tam says:

        Well unfortunately took it in today to have the egr valve done and they sprung a 10% contribution on me with a goodwill gesture of 90%. Prior to this they just verbally agreed in the dealership to cover the cost. Really annoyed that they got £92 out of me for a problem they caused. They tried to spin it as a warranty thing where the part is now covered for two years. Also said I’m lucky it was done at all as I had the egr valve replaced by a non seat garage previously. Will be writing to customer services.

        • Karl says:

          Hi Tam

          I really would push for a 100% good will gesture. Plenty of people are already getting this.

          I’m interested to hear what they said about warranty as that’s a complete joke. In the US they are offering 11 years warranty to fixed cars just for having the fix. You’re having to pay for that privilege.

          Let us know how you get on and if you get any joy with customer services.

          Cheers Karl

  24. james hope says:

    hi karl. i have a vw golf mk6 2010 plate i havn’t had nor intend to have the emission fix done the car has done 65000 miles fsh . but i am getting all the symptoms of egr failure . i have spoken to vw uk no joy there. also my local vw dealer they want to do a check on it for £95 when pushed to see if they would give a good will jesture or how many customers had had good will payments they refused to answer.not very helpful at all.can you please help.thank you

    • Karl says:

      Hi James

      I think you’ll be very lucky to have VW fix the EGR if you’ve yet to have the update applied. EGR systems are prone to failure on many vehicles unfortunately.

      Let us know how you get on though. With the pasting they are getting in the media they may well sort it for you just to keep you quiet.

  25. Mark brown says:

    I had the “fix” done on my 2012 leon FR in October 2016 and within 2 months the Egr valve needs replaced. Same problems as everyone else on here. I’ll certainly be taking it up with them. What is like to know Is, can the upgrade be reversed and would this stop these problems?

    • Karl says:

      We’re in discussions with a number of independent VW specialists regarding removing the update. At present its seen as a permanent “fix” but that may well change in the near future.

      Some people are going for remaps after the update but that too could cause issues with extra DPF loading etc..

      I’ll keep you informed – let us know how you get on with VW.

  26. andy says:

    Had the EML come on on my 2011 1.2 TDI couple of days ago, local garage ran diagnostics for £30 and told me it was an electrical EGR fault.

    They quoted £600 for the repair.

    After doing research Im taking it to the VW garage next week for them to run diagnostics @£85.00

    Im sure they will try and make me pay but I’ve done my homework and will stand my ground.

    The car has about 45000 miles on it and the emissions fix was done in Sept

    Will let you know how it goes!

    • Karl says:

      I’d go as far as making sure they refund you the diagnostics too! They caused the issue when they applied the update.

      Good luck and let us know how you get on.

  27. Aaron says:

    Hi, I took my 2010 Audi A3 in to have this ‘fix’ done and while there they did a free health check. They came back and handed me the results that listed ‘V338 EGR Motor Fault Stored In Memory Before 23Q7 Update’ with a price estimate of £1,335.26.

    I’ve never had problems with the car or any warning lights come on so not sure how a fault would be stored in memory, reading up on all the egr problems post fix online am I alone in thinking this is possibly a get of of jail free card so they can later say the problem was there before the update and deny fault?

    I’ve driven a short distance after the update and haven’t noticed any difference yet but all of these stories online don’t fill me with much hope for the near future.


    • Karl says:

      Wow – that’s the quickest failure we’ve seen yet! Normally they yet you get 2 miles down the road before the warning lights come on.

      DO NOT ACCEPT a paid repair. This issue has been caused by the emissions update and Audi will cover the costs of this if you push them.

      Please feel free to point them in this direction – let us know how you get on.

      • Aaron says:

        No failure as yet but I’m thinking that they pointed out a ‘fault stored in memory’ (it’s not really there, they made it up?) during a free ‘health check’that just happens to be the same fault thousands are experiencing due to the supposed ‘fix’.

        There was no mention of a health check at the time of booking in for the ‘fix’ or on arrival, it wasn’t until they handedback the keys that they informed me of the check, the results and possible costs to repair.

        I’ll report back here if or when It fails.


  28. Gul says:

    Hi, My Vw Golf 1.6tdi 2011 went in to limp mode last week with warning lights on. It’s done 132,000 miles on it.
    I ended up taking it to local garage and got a diagnostic check done for £20. EGR fault. Ended up getting a reconditioned EGR valve for £200. Cost me £450 all in to replace.
    Car drives alright but a bit of a rattle in 2nd and 3rd gear on low rpm.

  29. altaen says:

    Hi, writing from Spain here.

    I got the fix on January and last weekend I got the plug lights warning and limp mode.
    I’m taking the car to the dealer on Wednesday. Don’t know what to expect. I haven’t heard what is the official answer here in Spain but I’m not expecting a good one.

    • Karl says:

      HI Altaen

      Very sorry but expect to see EGR failure at best. As I’ve said time and time again – do not accept any costs for any repairs. The fix causes the EGR valve to fail – as simple as that.

      Let us know how you get on.

      • altaen says:

        The dealer confirmed it is the EGR and they are paying all the costs of the repair as “it may be related with the fix” they said.

        Nevertheless I’m worried whether the EGR will be failing again soon as the root cause of the problem may be not solved.

        • Karl says:

          It’s yet to be seen if the fix will cause EGR issues after they have been replaced. It’s a little too soon.

          It’s very strange why they would pay the entire cost of the EGR replacement if it’s nothing to do with the fix.

          What is guaranteed is that you will see DPF issues at some point in the future. The fix has been proved to increase particulate levels by 3 fold, causing increase DPF regens and premature failure.

  30. I refused the Skoda Dealership Recall twice after talking with the Service manager. I considered that a remapping of the management computer would run the fuel weak and cause a detrimental effect on o0n performance. However, I finally accepted Skoda dealership request as it may have effected my trade -in value by having outstanding recall to complete the fix. Also I was assured that performance would not be effected. Now within 12 weeks of the recall fix completed and only 55,000 miles on clock, the cooling fan has been regularly running and the EGR valve has failed after dangerous stalling effects from the engine. My local Garage specializing in VW engines said that there was a two week delay in obtaining EGR valves. My Skoda dealership agreed that they would conduct a computer analysis at £90.00 as against the local garage £59.00 and then talk to VW to see if they would offer a discount on the EGR replacement. The saga continues without a road worthy car.

    • Karl says:

      Hi John

      As you’ll see from the comments, you’re not the only one with the same issue. My owners are getting the entire cost of the EGR replacement covered by a good will gesture by the manufactuere. Do not accept any costs associated with the fix.

      Let us know how you get on and good luck!

  31. Annie says:

    My Skoda superb had the “fix” and less than 4 weeks later went “limp”. I have been advised by the dealer that the car needs a new EGR unit, and it will be covered under warranty. They want to charge £97.27. they said that the devices are on back order, and to expect around 2 weeks for part. The car is worryingly slow on any incline, reducing in speed. I have been told it is safe to drive , but only short distances. I didn’t want to get this “fix”, but garage advised it! Now I read of other potential failings post this “repair”. Is it possible to have the car “unfixed”…?

    • Karl says:

      Hi Annie

      We’ve been doing some digging about removing the fix and at present we’re not aware that it’s possible. Remapping the vehicle will improve it slightly however this change will need to be recorded with your insurance company. The software update makes changes to the vehicle on a much lower level, affecting the injection system and timing. This is beyond what a remap can fix.

      Unfortunately you’re just one of many thousands of people affected by the update. Please do not allow them to charge you a diagnostics fee, this is the dealer stealing your money. VW are paying for the entire EGR replacement in most cases if you push them.

      Good luck and let us know how you get on.

  32. Annie says:

    PS. My car is out of warranty, so very suspicious

  33. Martin says:

    Hi, had my “fix” done in January, I got the engine warning light on the way back home. Upon restarting the engine in the morning it was clear. I took it to my local garage to have a quick look, they have serviced my car for the last 4 years (it’s a 2010 1.6 bluemotion golf estate with 150,000+ miles) they ran their diagnostics and reset the error code (free of charge), it was a MAF sensor error. The engine ran for a couple of days but when the engine was switch off there were 3 distinct “chinks”. After a couple of days the engine light came back on and stayed on. I took it back in to Volkswagen Blackburn, who quickly identified the issue. They told me it was the EGR valve and VW had agreed to pay all the £1100 repair bill. I took the car back in a couple of days later to have the work done, they dropped me off at my office and then dropped my card back with me later that day.
    I cannot fault the way VW Blackburn handled it, they organised everything and did not ask for any payment from me at any time.

    VW Blackburn called me again today to say that VW have told them they now need to do another software update because the EGR valve was replaced. Its booked in for tomorrow but I’ll cancel unless they say what the software update is designed to do, what changes will be made and sign to say that any faults which occur following this update will be repaired free of charge.

  34. Martin says:

    sorry forgot to add: VW Blackburn said that part of the “fix” process issued by VW was to carry out a diagnosis check before starting any work, if any errors they could not start it. Then on completion carry out another check. This prove was that there was no fault on my car prior to the “fix” being carried out and any subsequent related fault was caused by the “fix”. Could others who are effected check whether the diagnosis check was carried out prior to the work starting, if so this proves their car was working as expected prior to VW’s “fix”. If it wasn’t carried out the repairer has not followed VW process correctly.

    • Steve says:

      Hi Martin I am also in the middle of dealing with VW Blackburn. Let me know how you get on, they want me to pay 10% of £1000 EGR repair. Also its good to know about the diagnostic check before the “fix” that could help alot of people.

      • Karl says:

        Hi Steve. Do not accept to incur any costs for the EGR pleacement. Over 60% of owners in our survey did not have to pay one penny.

        Many dealers are claiming the full good will gesture from VW and pocketing your payment.

        My advice is to stand your ground.

        Let us know how you get on.

  35. Lee Kukor Morgan says:

    Hi Had the Nox recall done on our Audi A4 (08) 6 days later (about 80 driving miles) the engine cut out in 4th gear and wouldn’t restart. Called the AA and he found no faults the car eventually restarted and we took it to Audi. Audi have now run a diagnostic and said its a failure of the “intake manifold flap” and have quoted £850 for the repair. I don’t buy their ‘coincidence’ and have asked them to speak to head office. Having come across your forum I defiantly do not buy their weak argument, although it seems this is a different component they are very aware at the dealership that things are not right. Has anyone else had problems with Intake manifold flap post nox remap? and what was the outcome?

    • Karl says:

      Hi Lee

      We’ve not seen any reports of it in the comments or reported on our survey (which you should fill out).

      The usual suspect is the EGR valve but I suspect that the software update changes a number of things to do with the intake.

      Even though it’s not the EGR I still strongly suggest you stand your ground and pursue a free repair. You’ll further your case by also pointing out having a well maintained car etc.

      Good luck and let us know how you get on.

      Cheers Karl

  36. Adam Owen says:

    Only a day after having the 23R7-NOx recall my emissions control light has come on an immediate phonecall to VW they are having the car in on Wed but can’t tell me how long it will take they have already tried to say it might be a coincidence and will have to investigate

    • Karl says:

      Sounds like they’re already setting you up for a big bill. Do not accept any costs for the repairs.

      It’s been shown time and time again that the fix causes EGR failure shortly after the fix.

      There’s apparently a 10 week waiting list replacement parts due to them failing at such an alarming rate.

      Good luck and let us know how you get on.

  37. Paul Russell says:

    Today my 2010 2.0 Bluemotion Tiguan EGR failed after only 200mls of town driving after having the dreaded update, the glow plug light started flashing and it went into limp mode, i phoned my local VW dealer as what to do i.e do we bring it in or not move it and they said without asking any questions “phone this number and arrange a tow truck and courtesy car” which knocked me back as i have no Vw assistance or warranty they even sent out a VW tech bloke to test it at home all at no cost to me.

    We have been experiencing some issues mentioned on here like loss of power,noisy engine,erratic revving at idle,rattle from exhaust also not long after i had the update i had a phone call from local VW which i missed then i received an email telling me my car needed a health check, i phoned VW but got to a call centre and they said there is nothing to report,even the tech bloke couldn’t understand why the local VW was bending over backwards like this.

    This is as far as we have got so i will try to update (nasty word) when i have info.

    This car is/was my pride and joy i keep it in better than showroom condition now i’m thinking if/when it’s repaired i worried about driving it as more problems could occur.

    • Karl says:

      Hi Paul

      Sounds like a rare occasion where VW actually cares for its customers.

      Judging by their prompt action I suspect you’ll have the costs covered by VW. Do not accept anything less.

      Good luck and let us know how you get on.

      • Paul Russell says:

        Hi Karl

        Went to my local VW (JCT 600 NEWARK) today for a heads up as to whats going to happen and they told me there has been issues with the update and EGR failing and they are going to cover everything so thats great news, did ask about DPF and they were aware of the problems and as i got there as soon as it happened it should be alright.

        Going to speak to a tech bloke later in the week to see if this is right.

        At this moment in time JCT 600 have been very obliging but i have been a long standing customer and service record is upto date

  38. Nicholas Crawford says:

    Hi i drive a 2010 Passat cc 170bhp. In 2016 I was pressured into taking my car in for a free health check. It was always serviced by vw so thought there was nothing to loose. An hour later and a massive bill to replace faulty components including the egr and cooler. I said that there must be a mistake as i had no problems with driving the car and had amazing mpg when driven sensibly. I said I didn’t have the funds and wanted to this k about it. After a week of problem free driving and reviewing the video of the mechanic pointing out in the distance with a pry bar I went back and asked to speak with the manager. He checked with the mechanic and returned stating there was no fault and not to worry.i took it to a different vw garage who inspected it and said I should not drive the car due to a safety issue with the dpf.i contacted vw head office and after many days eventually got it replaced at a slightly discounted price. I did however get the dpf valve that they took off. It was fully working apart from the shaft broken from the valve. The valve operated freely so was not stuck causing the break. I have inspected the weld and can see that it had been levered apart not broken through turning. See above comment regarding the video and said man with pry bar. Hmmmm. I will never buy a vag group car agaim. I also will not be getting the fix as vw will not state there will be no increase in fuel consumption or drop in performance.

  39. Paul Russell says:

    Hi Karl

    As i have said in a previous post my Tig blue motion is have a new EGR fitted this week, i’m concerned about the lifetime of the DPF now could you give me some pointers that i could ask.
    What was the expected lifetime miles/years of the DPF.
    Has any damage been done in the 200 miles since the update.
    What do you think they might say to convince me everything is ok.
    I want to ask searching questions and be able to come back at them.

    Thanks Karl

    • Karl says:

      Hi Paul

      Your concerns are valid, a document from the DfT has confirmed that soot / diesel particulate levels will increase by about 3. This means more DPF burns, more fuel wasted and reduced DPF life.

      The lifetime of a DPF can vary wildly, all dependant on your driving style and habits. If you’re doing lots of short trips it you’ll find that the DPF life could reduce dramatically.

      We’ve put together our top tips on keeping your DPF clean in the article below

      We’re currently putting together an article solely for your DPF concerns after the fix. I’ll drop you a link when it’s live.

      As for what VW will say, I can guarantee that they will claim that the fix makes no difference at all. This is complete BS. You’ll not have damaged any thing as such but I’d certainly voice your concerns to VW direct.

      Please do let us know what they say. I really do feel for all you guys stung by this. I’m doing everything I can to highlight this issue and help others also suffering the same fate.

      Cheers Karl

  40. Paul Huckstep says:

    My VW Polo Bluemotion 1.2’s engine warning light came on the first time I took the car on a long journey after the emissions software “fix” was applied. The EGR valve has gone faulty.
    VW in Llandudno Junction have flatly refused even to discuss fixing the problem for free. I was told today that there is no goodwill available.
    I can’t afford the £1000 to have it fixed.
    I bought the car from new ; I paid extra in the belief that I was doing some good for the environment. I am now stuck with a car whose value has plummeted and that doesn’t work properly. I will never buy another VW or any of its derivatives for as long as I live.

    • Karl says:

      Hi Paul

      No not accept your VW dealership’s refusal for any type of goodwill payment. Call VW customer care and explain your issue and how you are being treated by your dealership. Their number is 0800 333666

      Our survey has revealed that over 60% of owners have had a full good will payment for EGR replacement. No one who has had the fix should be charged – period.

      Good luck with getting it resolved and do let us know how you get on.

      Cheers Karl

  41. Anojan Skandarasa says:

    so far have had no luck in getting my VW caddy fixed.

    After getting the ‘EA189’ fix the egr has failed and so has the dpf but the dealer who did this still state that it has nothing to do with the fix and they have consulted with vw and they state the same apparently so wont even help me or a good will on anything.

    Wish I had never gone in for this fix

    • Karl says:

      Hi Anojan

      I suspect that you would have issues with any DPF warranty work but certainly not the EGR. I suspect that your dealer is telling you porkies and is not willing to offer any good will. The experiences of others suggest that VW will offer good will fixes for the majority of customers but this might just be another case of a greedy dealership.

      I suggest that you take the vehicle to another dealer – they might be able to help you get the good will payment you and everyone else affected by this issue deserves.

      Let us know how you get on. Cheers Karl

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