Volvo Car UK has begun writing to some EX30 owners who were previously told their vehicle was subject to the battery fire risk recall, informing them that their specific car is not affected after all and that they can charge to 100% again immediately.
We have now seen two copies of this letter, provided by Steve Wood and Elm Tree from the Volvo EX30 Facebook community — thank you to both. We can confirm the wording is identical.
If you’re not familiar with the ongoing issue, you can read more in our original article below
What the Letter Says
The letter states that following “further in-depth analysis,” the owner’s vehicle “has now been confirmed as not affected by the potential hardware issue” and that it “does not require any repair, inspection, or battery cell replacement.” Owners are told the 70% charging limit can be removed, and they may use their vehicle as normal.
No explanation is given as to what the in-depth analysis involved, which battery cell batches have been cleared, or what criteria Volvo used to determine a vehicle is unaffected. Considering Volvo’s poor communication surrounding this issue, we’re not surprised.
Recall Status “Closed”
Owners receiving this letter are also reporting that when they check their registration on the official DVSA recall checker, the recall now shows as closed against their specific vehicle.
You can check the status of your car here – https://www.gov.uk/check-vehicle-recall
Good News — But at What Cost?
For owners cleared from the recall this is genuinely welcome news. However, many will have spent months footing the bill for public charging after being advised not to rely on their home charger for a full charge.
Volvo offered some owners a £200 charging credit. But the gap between home and public charging rates tells a different story. On a typical off-peak home tariff such as Octopus Intelligent, charging costs around 5.5p per kWh. At a public rapid charger, the same electricity costs anywhere from 50p to £1 per kWh — up to fifteen times more expensive. Across several months, the real additional cost for many owners will have far exceeded £200.
That’s on top of the inconvenience of restricted range, additional journey planning, and months of uncertainty over a car with an active fire risk safety recall.
Four Months In — Ten Cars Fixed
As we understand it, up to now (late April 2026), fewer than ten UK EX30s have had their battery modules replaced under the recall — out of 10,440 affected vehicles. That’s nearly four months since owners were first told to limit charging to 70%, with the vast majority still waiting for a fix. Ten cars fixed in four months is not good enough. For the thousands of UK owners still living under a 70% charge limit, Volvo needs to do better and pick up the pace.
If You Have Received This Letter
Keep it — it is your written confirmation from Volvo that your car has been cleared. Check the DVSA recall checker against your registration, and if you feel the £200 credit does not reflect your actual additional charging costs, we believe you have grounds to raise a formal complaint with Volvo. We’d also love to hear your thoughts on the recall, how this has impacted you and how much (if any) this has cost you in extra public charging.
We have contacted Volvo UK PR for comment and will update this article when if we receive a response.
The Letter
Dear Sir / Madam
Important Update Regarding Your Volvo EX30
Dear Volvo Cars customer,
We are contacting you with an important and positive update regarding the safety notice we previously shared with you.
During our early investigations, we informed you about a potential issue affecting certain Volvo EX30 Single Motor Extended Range and Twin Motor Performance vehicles equipped with a specific type of high-voltage battery cells. As a precaution, we asked potentially affected customers to limit charging to 70% while we carried out a detailed technical investigation.
What has changed? We are pleased to let you know that after completing further in-depth analysis, your vehicle has now been confirmed as not affected by the potential hardware issue. This means your car does not require any repair, inspection, or battery cell replacement.
What do you need to do? You may now use your vehicle as normal. The 70% charging limit we previously advised can be removed, and your car can be charged up to 100% again. If you are unsure how to change this limit, please contact your Volvo Cars retailer.
We apologise for any inconvenience or concern this situation may have caused. Your safety and peace of mind are always our highest priority, and we appreciate your patience while we ensured your vehicle met our rigorous quality and safety standards. Thank you for being a valued member of the Volvo Cars family.
If you have any questions If you have any questions or would like additional support, please contact us at 01628 903 800 or reach out directly to your Volvo Cars retailer.
Yours sincerely,
Volvo Car UK
