The Volvo EX30 battery recall was announced in December 2025. It is now July 2026. And we have just been made aware of an EX30 owner who has been given a battery module replacement appointment for June 2027.
Yes. You read that right. Eighteen months after the recall began.
Let that sink in. An owner driving a car with a known fire risk, restricted to 70% charge, has been told to wait until next summer for the fix. Not because Volvo is dragging its feet on a minor issue. Because the dealer network simply does not have the capacity, the parts, or apparently the urgency, to move any faster.
What One Owner Found When They Chased It Themselves
The owner in question heard nothing from their local dealer. No letter. No call. No email. In July 2026, they decided to make contact themselves.
Their first call was to a Volvo dealer in the East Midlands. The news was not encouraging. They were not on the dealer’s list. The dealer said they could add them, but parts are extremely hard to come by, the work takes two days minimum, and they are currently only able to process two cars per week. Their waiting list already has over a hundred cars on it.
The dealer suggested trying another nearby Volvo centre, as the owner might be on a priority list there.
The second dealer had indeed held a priority list but it had already been completed and this owner was not on it. The receptionist advised that now the priority list was done, owners were expected to contact them directly to book in.
The owner pointed out, quite reasonably, that they were an owner, they were contacting them directly, and could they please book in.
They were told someone from the service team would need to call them back to arrange a booking. That call came the following day. The earliest available appointment: 14th June 2027.
And the car will be needed for three days. Not three hours.
This Is Not an Isolated Case
We have been covering the EX30 recall since before most of the mainstream automotive press acknowledged it was happening. We have documented the original fire risk warning, the 10,440 UK vehicles affected, the contradictory communications about safety and sales, and most recently a successful Financial Ombudsman Service complaint against Novuna Vehicle Solutions that resulted in full rejection of the car and a significant refund.
In that FOS case, the investigator found that six months without a confirmed fix date was unreasonable and that the owner was within their rights to reject the car.
We are now seven months past the recall announcement. Some owners are being told to wait until June 2027. That is not six months without a fix date. That is eighteen months.
We have also heard consistently that the loudest owners, those who have complained repeatedly, escalated formally or made noise publicly, appear to be getting their appointments faster than those who have quietly waited as instructed. The owner in this case heard nothing until they picked up the phone themselves.
The Capacity Problem Is Real
The numbers from this case illustrate exactly why we said in earlier coverage that some owners could wait over a year. Two cars per week per dealer. Waiting lists of over a hundred cars. Parts that are hard to come by. A job that takes three days per vehicle.
Even if every affected dealer in the UK were running at full capacity with no parts shortages, the arithmetic was always going to produce wait times measured in months rather than weeks. With parts shortages and limited authorised capacity in the network, those months stretch into next year for many owners.
This is not a criticism of the individual dealers, who are working within the constraints of parts supply and workshop certification. It is a criticism of the pace at which Volvo has addressed those constraints at a manufacturer level.
A Note on Fleet and Salary Sacrifice Vehicles
The owner in this case has an EX30 through a fleet or salary sacrifice arrangement. What they found was that their vehicle did not appear on the dealer’s priority list in the way personally owned or personally financed vehicles seem to have been. They were told the priority list had been completed before their car was included.
If you have an EX30 through a salary sacrifice scheme, a company car arrangement or a fleet leasing agreement, it is worth contacting both your leasing company and your local Volvo dealer to confirm your vehicle is actually on a waiting list. Do not assume that because you have not been contacted, you are either not affected or that someone is handling it on your behalf.
What This Means for Your Rights
If you are on a personal PCP or lease agreement and your EX30 recall appointment is not until 2027, your Consumer Rights Act 2015 position is strong.
The FOS has already found that six months without a fix date was unreasonable. An appointment in June 2027 is not a fix date in any meaningful sense. It is a booking confirmation for work that may still be subject to parts availability, workshop capacity and further delays when it arrives.
Write formally to your finance company. Set out how long you have been waiting, the appointment date you have been given, and the ongoing impact of the 70% charging restriction on your daily use of the car. Reference the Consumer Rights Act 2015 and the implied term that goods must be fit for purpose. State that an eighteen-month wait for a safety recall fix is not reasonable. Request either a firm fix timeline acceptable to you or rejection and full unwinding of the agreement.
If your finance company does not respond within eight weeks or rejects your complaint, escalate to the Financial Ombudsman Service at financial-ombudsman.org.uk. It is free. And as we know from our coverage of the first successful case, the FOS takes this seriously. Just be aware that we have seen majour differences on the rulings by the FOS
Our full Volvo EX30 coverage has already been used as evidence in a successful FOS complaint. Share it when you make your case.
We Want to Hear From You
If you have been given a battery recall appointment for 2027, or if you have been waiting for months with no appointment at all, please let us know in the comments.
We want to build a picture of how widespread the 2027 appointment situation is across the UK dealer network. Every owner who shares their experience helps us report more accurately on what is happening and keeps the pressure on Volvo to address it faster.
The recall was announced in December 2025. June 2027 is not acceptable.
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